Sales Specialist - Contact Centre

Company Description

• Location: Field Based
• Contract Type: Permanent, Full Time

Job Description

Purpose of the role

You will be an expert advisor on the Daisy CCaaS and On-Premise CX portfolio, supporting the Sales Team as a consultant for both new logo and existing clients. As a Sales Specialist you will be responsible for driving the growth of the Unified communications portfolio with specific focus on Contact Centre. This may include sourcing new business opportunities to sell to a target customer base in both private and public sector.

The role is predominantly customer facing, requiring ownership of, and an ability to develop, drive and execute all phases of the sales cycle. This includes, but is not limited to, the identification and qualification of opportunities, solution presentation, commercial negotiation, order processing, and working with PreSales colleagues and vendors to produce high level solution designs and quotes.

You should be comfortable working in a dynamic environment and capable of prioritising workload based on the customer’s expectations whilst following internal governance demands of the business.

What you will be doing: 

• Subject Matter Expertise and Solution Development:

  • Become a specialist in Daisy’s CX and contact centre solutions.
  • Understand customer objectives, technical/commercial requirements, and propose tailored solutions.
  • Stay updated with sales and vendor certifications and industry trends.

• Sales and Proposal Support:

  • Assist sales teams with RFP/RFI responses, proposals, and crafting Statements of Work (SoWs).
  • Proactively identify sales opportunities in both existing and new accounts.

• Project Leadership and Commercial Management:

  • Lead opportunity qualification for complex migration, transition, and transformation projects.
  • Negotiate SoWs and manage commercial aspects of deals worth £50k-£500k.
  • Develop cost, effort, and pricing models for proposals.

• Collaboration and Cross-Functional Teamwork:

  • Work cohesively with cross-functional teams to deliver innovative, realistic solutions.
  • Build strong internal relationships to foster a team environment and contribute to Daisy UC proposition development.

• Customer and Partner Engagement:

  • Build strong partnerships by aligning customer business objectives with Daisy’s solutions.
  • Lead partner selection and onboarding to support pre-sales and projects.

Qualifications

What you need to have done already: 

1. Technical and Industry Expertise:

• Familiarity with CCaaS, CPaaS, on-premise, and hybrid contact center solutions (e.g., RingCentral, 8x8, Five9).
• Strong knowledge of the UK Unified Communications market, emerging trends, and market-leading vendors.
• Experience with tools like Microsoft Office and Salesforce.

2. Proven Sales Performance:

• Demonstrated success in achieving and exceeding sales targets.
• Skilled in creating, managing, negotiating, and closing substantial contracts.

3. Exceptional Communication and Presentation Skills:

• Effective in persuasive one-on-one communication and group presentations.
• Strong verbal, written, and numeric skills, with attention to detail.

4. Ambition and Adaptability:

• Goal-oriented, self-motivated, and flexible to adapt to change.
• Commitment to continuous self-improvement and professional development through training and certifications.

5. Teamwork and Leadership:

• Supports and collaborates with colleagues to achieve team success.
• Ability to set and achieve performance goals aligned with organizational objectives.

Additional Information

Who are we?

We’re a forward-thinking technology provider committed to excellence, offering cybersecurity, communications, and managed IT services that evolve with our customers. Since 2000, we’ve helped companies stay connected and secure, providing the right solutions so they can focus on their goals, today and in the future.

Our mission is to leverage our expertise and trusted partnerships to empower businesses with innovative, cost-effective IT solutions. We pride ourselves on delivering superior service and a customer experience that’s reliable, honest, and tailored to our customer needs, making us their trusted, long-term partner for growth in the digital age.

Did we mention the perks?

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.

Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.

Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider? 

Apply today or contact our friendly Talent Acquisition Team for more information.