Sales Supervisor

HIGHLIGHTS

• Anticipated Start Date: 9/11/2023
• Compensation: Base salary will range from $45-60k based on experience with a supplemental opportunity for at least $25k in performance-based compensation.
• Schedule: as a salaried employee, there are no assigned shifts but you will be expected to work Monday through Friday during business hours

• 100% Remote: must have consistent access to clean, quiet workspace; solid internet connection; proficient technical experience (basic computer skills)

OUR MISSION

Perry Health is on a mission to rethink chronic care delivery through a purely-remote, continuous care model. This remote-first approach allows us to extend high-quality specialist care to all patients, regardless of geography or other care disparities. Although we plan on making Perry available to every patient with a chronic illness, we're starting with a focus on Medicare patients living with diabetes. Perry's remote care fills the necessary gap between physician appointments for our patients.

We equip our patients with either continued glucose monitors or cellular-connected devices (glucometers, blood pressure cuffs, etc.) that transmit data passively upon use, allowing even the most tech naive patient to participate. This real-time data flows to Perry's team of clinicians (physicians, nurses, dietitians), who monitor trends in the data and deliver proactive care over the phone. We've built a proprietary continuous-care Electronic Health Record (EHR), which can ingest these data pipelines and build elegant workflows on top of them for our clinical staff. Facing a chronic disease alone is overwhelming and isolating, and we aim to alleviate that emotional burden by providing care to our members 24/7.

Our high-touch approach to chronic care management creates tangible outcomes for our members and thousands of dollars in savings to the system by preventing hospitalizations, and we're just getting started.

ABOUT THE ROLE

We’re looking for an energetic, member-centric supervisor to support our Enrollment team. This individual needs to be fluent in Perry’s program offering, our internal systems and tools, have an innate ability to influence. The role will require many hours of shadowing team members on live calls, providing real time feedback and generating thoughts on how to better both our member and team experience. You’ll be both a cheerleader and a change champion for your team and support them however necessary. This role will report directly to our Sales Manager.

Roughly half of your time will be spent listening to your team’s interactions with potential members and providing real-time, actionable feedback and training to improve their performance. The other half of your time will be spent supporting your team by helping them with objection handling, responding to issues or questions regarding program eligibility via slack and other channels, as well as hiring and developing new talent. 

KEY RESPONSIBILITIES

• Learn, and keep up to date with any/all program changes
• Influence our call guides to ensure our Enrollment team is providing accurate information in an empathetic and timely manner
• Listen in to live calls and provide team members with real-time feedback and encouragement; intervene when necessary to course-correct as needed
• Serve as real-time support to any team member requiring assistance 
• Support Sales Manager in influencing and implementing strategies to improve our enrollment funnel
• Score your team’s performance weekly and provide feedback in bi-monthly meetings
• Ensure your team is logged in during their scheduled shift and hitting daily productivity targets
• Ensure a high level of service against our core KPIs for your team such as answer rate, service level and conversion targets. 
• Perform the roles and responsibilities of an Enrollment Specialist as needed during periods of high demand or in case of unexpected call outs

QUALIFICATIONS

• Communication: an ideal candidate is someone who is able to tailor their communication style to the individuals they support with the ability to influence behavior, both verbally & written
• Sales Experience: this individual must have at least 3-5 years experience as working as a sales representative; ideally telephone-based sales
• Creativity: the role will require thinking outside the box; you will need to be able to manage the day-to-day while thinking about ways to cultivate the strengths across the team to provide meaningful feedback and helpful tips and tricks
• Motivation: not only does this role need to be ready to show up daily ready to give 110%, but they need to be able to motivate their team to do the same
• Healthcare experience preferred but not required

ABOUT OUR TEAM

Perry Health launched in August of 2021 and has been supported by investors such as Primary Ventures, General Catalyst and Box Group. Our team has helped build businesses at the intersection of technology, consumer, healthcare and retail including Vroom, K Health, Gilt, ShopKeep, SoulCycle, and more. Our team is committed to bringing together people from different backgrounds and perspectives to deliver real outcomes to our members. 

OUR VALUES

Our patients are our purpose: We understand that the decisions we make have an impact on our patients’ health. We are a healthcare company above all else. The choices we make are always in the best interest of our patients.

Bring your best self: The authenticity of our team drives our innovation. We show up for each other and our patients every day. Your teammates will count on you for motivation and support, and you should expect the same in return. Conversely, recognize when you are not at your best so you can seek support and take time to recharge.

Own your ideas and your results: Each member of the team contributes to the growth of Perry. Identify problems, seek solutions that maximize impact. Ownership is key; seek out support from team members, and take accountability for the results of your efforts.

Move fast, but with purpose: Consistent, rapid growth is expected. Set goals, work with purpose, assess, reassess, and pivot when necessary. Perfection should not impede progress. Ego should not prevent reevaluation. Each day will provide opportunities for learning and growth and will move us closer to our goals.

Good ideas come from anywhere: Ideas, good and bad, come from every level of the organization. Employees at all levels are empowered to share their ideas and feedback. The whole of Perry is greater than the sum of its parts. All ideas are considered, and when a decision is made we will move forward together.

Perry Health is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. We are building an environment where every Perry Health team member can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics as required by law and as a matter of our company values. 

Learn more about what it’s like to work at Perry, here.