Sales Support

About Cove: Cove is the new way to rent your home! Aligned with our mission, we’re a co-living start-up making it easier and more affordable for young people to rent in flatshares in which they can call it home. We provide our tenants with stylishly furnished properties, in the most awesome locations in Singapore and Indonesia. We make the whole rental process seamless from end to end. Two of the many perks you get at Cove is that our contract terms are flexible like our tenant’s lives and our rental prices include everything from utilities and wifi and weekly cleaning. The most exciting part is our tenants get matched with great flatmates and also have access to our community events around the city. Check us out for more detailed information at https://cove.id/.

At Cove we go beyond to satisfy our customers where we also make efforts to have interactions with them in order to create millions of better homes. To achieve this, we are committed to always try to find new ways to improve our customer service as well as placing ourselves in their shoes to improve their experience with Cove. We encourage every individual to proactively suggest creative ways to find solutions when faced with problems and engage with other team members to influence each other to make things happen.

Job Title: Sales Support

Job Type: Full-Time

Reports To: Sales Manager

Main Responsibilities:

Regularly:

• Updating database
• Creating weekly sales review deck based on template
• Ensuring leads in Referral List and Waiting List are being followed up
• Updating the deposit refund data
• Updating rolling & fixed-term end date data for CS to follow up
• Creating domicile letter for tenants

Property Onboarding:

• New property survey
• Registering property on GMB
• Creating Front Rule
• Completing Fact Sheet
• Fixing property’s GMB location pin and related stuff
• Confirming with Project Manager whether the viewing date and live date is on track
• Housekeeper sales training
• Create FAQ for SC property
• Conducting DD visit and making sure the property data on our list is valid
• Onboarding legacy tenants by reaching out to them, asking for their data, inputing their data to our system, sending tenancy agreement and having legacy tenants to sign it

Data Reliability:

• Updating the tenancy data in our system
• Updating the property and room data in our system
• Updating LTS allotment

Experience and Qualifications Required:

• Bachelor degree in any field
• Minimum 2 years working experience in Administration or similar role
• Had previously worked at tech company is highly preferred
• Proficiency in English
• Proficiency in using Google Workspace and Microsoft Office
• Ability to manage multiple tasks, schedules, and file efficiently
• Strong attention to detail

What’s in it for You: Working for Cove gives you a great deal of opportunities to learn in an exciting young startup incubated through Antler. Co and you’ll be working directly with the three co-founders: Sophie, Luca, and Guillaume, where you’ll also get to experience first-hand what it takes to get a new high-growth business off the ground. In your role, you’ll have the opportunity to hit the ground running and take ownership from day one. Everything you do matters and will add up to make an impact on the team so we will always appreciate the diverse ideas and inputs from everyone. We embrace your development in your journey with us. The team is fast-paced, hard-working, and expects results but we also highly value our employee engagement and are committed to a human and empathetic environment with plenty of fun thrown in.