Sales Support

Sales Support

Summary/objective

Sales Support provides administrative and sales support for Territory Managers/Account Manager/Outside Sales and customers. This position provides internal support for sales by coordinating across multiple departments, including marketing, finance, customer service, and operations departments. Tasks include customer quoting, customer relationship management and customer satisfaction.

Essential functions

• Work collaboratively with assigned Sales team to provide administrative assistance to generate sales and support the needs of customers prior to, during and post sale. This includes but is not limited to preparing quotations, gathering customer credit applications, bid packages, vendor submissions and other sales related documentation.
• Proactively call customers to follow up on quotations, providing outbound phone coverage during sales team absences and resolving open issues.
• Contacting customers by phone to answer queries and obtain required information to facilitate sale or refrigerant buyback.
• Maintain detailed records of customer interactions, inquiries, and quotations in the CRM system.
• Coordinate sales responses to customer bid requests, in conjunction with sales account/territory managers, sales leadership and legal team
• Assists in the resolution of day-to-day inquiries from sales team.
• Answer incoming phone calls and direct as needed.

Competencies

• Strong analytical, organizational, and time management skills.
• Excellent teamwork, motivational, interpersonal, communication, and customer service skills.
• The ability to multitask and quickly switch your focus.
• Computer literacy, IT skills, and typing skills.

Travel required Limited travel required.

Required education and experience

• Associate degree in marketing, Business Administration or related field. Equivalent experience accepted in lieu of degree.
• 3+ years sales support experience and an understanding of sales process and customer services practices
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• CRM experience required; Microsoft D365 Customer Experience (CRM) preferred.
• Analytical thinking skills
• Customer driven approach.
• Ability to prioritize tasks to meet commitments and deadlines with high attention to detail.
• Well-versed in analytical, problem-solving, and communication skills.
• Possess strong commitment to business dynamics and processes, including process improvement.
• Ability to collaborate and function in a team environment.

Preferred education and experience

[Indicate requirements that are job-related and consistent with business necessity]

• Manufacturing and or service industry experience
• Experience meeting sales support KPIs
• Prior experience working in a multi-location organization with remote workforce.

Additional eligibility requirements

None

Supervisory responsibilities

None

Work environment

Office based role.

Physical demands

None

About HUDSON TECHNOLOGIES

Is environmental sustainability a core value of yours? Do you want to contribute to keeping food fresh, homes and people cool, industrial processes operating all with maximum energy efficiency and environmental sustainability in mind? All of this in a critical infrastructure industry? Then Hudson Technologies is the place for you! Hudson Technologies is the largest independent distributor of refrigerants and the largest refrigerant reclaimer in North America. Combined with our industry leading, patented, and proprietary On-Site Chiller Services and Global Energy Services we lead the way in our commitment to the circular economy of the HVACR industry.

Work authorization/security clearance requirements

Not eligible for visa sponsorship. US permanent resident or citizenship required.

Affirmative Action/EEO statement

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.