Sales Support Analyst

Eaton's Vehicle Division is currently seeking a Senior Support Analyst to join our team. This position is based at our Galesburg, MI location

The Sales Support Analyst serves as the Product and Data Information steward for VGNA Aftermarket. This includes responsibility for Data Management, Process Review and Improvement, supporting VGNA's Online Presence and Electronic Information, Field Sales Reporting, and serving as the Subject Matter Expert (SME) for Aftermarket within VGNA's Business Systems for respective Product Lines (Trans / Mobile Power / Tools & Solutions - or - Clutch / Auto). Further, this role will serve as the Product Manager for the Extended Protection Plan and Lubrication product lines.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In this function you will:

• Manage and execute the Aftermarket new item set-up process for respective product lines, including product set-ups and product changes (obsolescence/replacements) within Oracle ERP and Product Data Hub. Role will own Mobile Power, Tools & Solutions and Auto product lines.
• Develop, manage, and communicate accurate and timely sales and product data reporting to the Aftermarket (reports, specific analytics, program tracking/reports, product related requests, and customer feedback). Includes the monitoring, measurement, and communication of related data in various business formats (Power BI, PowerPoint, Excel, etc)
• Manage and participate in cross-functional teams with Warranty, Engineering, Tech Service, Aftermarket Field Sales, Product Management, Aftermarket Business Development, Finance, Materials, Supply Chain, ECJV, and Operations in Product Change Committee meetings for legacy and ECJV Products to support service strategy requirements, CR/CO, SPCN, ECN, and E&O Processes.
• Implement Aftermarket product changes (BOM, E&O, SMPL, ECN, SPCN, and other changes) within Aftermarket Business Systems and processes.
• Communicates and trains the Aftermarket organization on key business changes or updates. Includes technology changes to systems (Oracle, InfoRanger, Order Center, C360, New Systems, and EatonPartsOnline), changes to existing processes, new processes, and sales analytics.
• Manage EPP & Lube Product Lines or activities as assigned, includes product evaluation, profit margin review, competitive analysis, market analysis, and pricing review activities for a $5-10M Product Line. Further, role may be required to support product lines at industry events or other activities as deemed necessary.
• Manage Aftermarket product information validation, receipt, and documentation such as New Part/Kit releases and information, L-Letter documents, product releases, product revisions, product obsolescence, New Customer Set-Ups (EOC), specifications, design documentation, and active date information.
• Establishes playbook for role to ensure process design, product information, systems integration, and information flow is sufficient to meet the current and future needs of the organization and our customers.
• Manage online product portfolio detail on Eaton Order Center through collaboration with aftermarket product management and/or business development team to ensure the proper customer experience, includes data validation, product listing validation, and troubleshooting field issues.
• Manage new customer set-up execution and processes for Eaton Order Center with target of 3 days from initial receipt to customer set-up. Establish, refine, and manage all cross functional process improvements to achieve the targeted set-up timing.
• Manage and execute electronic order transition of customers from manual orders to electronic orders (EDI and/or EOC) to achieve the targeted results and implementation timing.

#LI-AR3

Qualifications

Required (Basic) Qualifications:

• Bachelor's degree from an accredited institution
• Must be legally authorized to work in the United States without company sponsorship now or in the future.
• Candidates must reside within 50 miles of Galesburg, MI

Preferred Qualifications:

• Heavy Vehicle Products, Performance Auto Product Experience, and Mobile Power Product experience a plus.
• Experience with Power BI Analytic software, Product Data Hub (MDM Solution)
• Experience with Oracle R12, or equivalent ERP System
• 2-5 years' experience in customer or product support role or function

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]

What you will get from us

Eaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours. Eaton's 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]

What you will get from us

Eaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours. Eaton's 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: North America - US/Puerto Rico
Organization: VEH Vehicle Group

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes - Hybrid
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time