Sales Support Assistant, Level 2

Role Summary:
We are looking for a strong candidate to cover the Role of Sales Support Representative responsible to support end-user customers, as related to our Aftermarket Parts offering. The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Com Ops, Engineering and other departments to respond to inquiries related to pump part pricing. The position works with the Com Ops and sales in driving key initiatives and helping Flowserve to achieve its goals and maximize AM sales bookings and opportunity pipelines.

Responsibilities & Requirements:

• Preparation of quotations and processing of orders through SAP

• Independent coordination and clarification of commercial and technical questions within the scope of quotation and order processing between the sales and technical departments

• Determination of cost estimates

• Customer focused and driven for results in a fast-paced environment

• Understanding engineering standards, knowledge on reading drawings, bill of materials, spare markings

• Independent working abilities under given guidelines

• Interpersonal skills and strong communication skills, written and verbal, across different channels and audiences

• Strong Commercial knowledge and attention to details

• Fundamental understanding of pump parts to best drive solutions to our valued end user customers.

• Other duties as required

Key performance indicators:

• Ensures on-time performance of assigned tasks.

• Provides part pricing to Com Ops with accuracy.

• Provide responses to internal and external customer feedback.

Knowledge, Skills and Abilities

• Engineering Degree in Mechanical/Production discipline) with 2+ years of experience in engineering industries. Those who are certified with an engineering diploma (3 years course) and pursuing engineering graduation can also apply.

• Strong team building, organization, administration, communication, problem solving, influencing, and facilitating skills is required to manage.

• Experience in CPQ tools (Configure, Price, Quote) tools and SAP

• Fluency in Verbal and Written "English" communication.

• Proficiency in basic IT tools such as Windows, MS-Office products, PLM and other related tools

• Taking ownership of actions, initiating things for process betterment and passion towards learning and mentoring

​This job description is no way states or implies that these are the only duties to be performed by this employee. He / She will be required to follow any other instructions upon the request of his / her reporting Manager, Site leader and Functional leader.