Sales Support / Customer Service Representative

Duties and Responsibilities:

• Process Incoming Sales Orders
• Perform sales invoicing in ERP
• Facilitate daily shipment of customer orders
• Facilitate customer returns
• Process credit memos
• Book other billing transactions, e.g. product swaps, consignments, adjustments
• Process sales rep trunk stock replenishment
• Communicate with reps regarding trunk inventory, sales orders
• Resolve customer questions regarding sales orders (customer service)
• Resolve sales rep questions regarding sales orders

The Qualifications:

• 3 to 5 years billing experience in high volume environment
• Intermediate skills in Excel, Word, Outlook, PowerPoint
• Prior ERP experience, Oracle ERP experience a big plus
• Strong work ethic
• Excellent customer service skills
• The ability to work independently as well as contribute successfully within a team environment
• Keen attention to detail
• Superb time management skills
• Strong organizational and multi tasking skills
• Excellent written & verbal communication
• Positive can do attitude
• Punctual

Competitive Compensation, Comprehensive Benefits, and more!

• Competitive Compensation - DOE
• Medical and Dental Benefits – 75% paid for employee and family members
• Vision Coverage
• 401(k) with 4% matching contributions after 90 days of employment
• Basic Life and AD&D
• Kitchen stocked with free snacks and drinks
• Surrounded by talented and engaged employees
• Opportunity for advancement 
• Unlimited Vacation Policy
• 10 paid holidays - including your birthday!

Who is Caldera Medical?

Caldera Medical is a growth stage medical device company dedicated to improving the quality of life for women. In 2018, Caldera was ranked one of Inc 5000’s fastest growing private companies in the United States and was ranked #38 fastest growing private company and #3 fastest growing Healthcare Company in Los Angeles by the LA Business Journal. We develop and market differentiated surgical implants specifically for the treatment of Stress Urinary Incontinence and Pelvic Organ Prolapse. Our products are used by Urogynecologists, Gynecologists, and Urologists worldwide.

Our Culture- Where Career and Passion come together!

• A Culture of family and team… not a corporate goliath where you’re just another number.
• All employees get a seat at the table and have influence with management.
• We care about giving back to the community. 
• Our team donates time to helping local charities throughout Southern California.
• The Women’s Health Initiative is the heart of what we do, every day we put underprivileged women first.

Caldera Medical is an equal opportunity employer and considers all candidates for employment regardless of race, color, religion, sex, national origin, citizenship, age, disability, marital status, military or veteran's status (including protected veterans, as may be required by federal law), sexual orientation, gender identity or any other category protected by law.