Sales Support Executive

Trust Payments have an exciting opportunity for a Sales Support Executive to join their team.

Location: Hybrid / onsite - Harrogate, UK (3 days working in the office)
Salary: Competitive + Benefits

Main purpose of the job:

The Sales Support team are a crucial part of the sales and onboarding journey, supporting the Commercial Teams, Partnership Teams and Account Management Teams with support surrounding the sales cycle of the merchant. Sales Support are a disciplined, highly trained department with skillset to support and own onboarding, pre-underwriting, go live and general sales support enquiries.

Sales Support Executive - Duties and responsibilities:

- Be proficient in Microsoft Office software

- Process and manage CRM applications, perform initial assessments, onboard & quality check for underwriting. Relay requests between Underwriters and Partners/Merchants professionally

- Ensure documents align with Merchant Acceptance Policies, demonstrating attention to detail

- Update Underwriters rapidly to support quick turnaround times

- Regularly check CRM Platform queues and ensure that Sales/Partners/Account Managers are actively contacting Partner/Merchants so applications go live quickly

- Suggest process improvements to enhance team adaptability

- Attend pipeline and underwriting company calls, offering feedback to support onboarding

- Collaborate with internal teams on Boarding/Billing processes as needed

- Handle assigned action tickets in Zendesk, ensuring timely completion within SLAs

- Build and maintain strong relationships, representing the Trust Payments brand

- Process Requests for Change forms (RFCs) for Merchants/Partners within SLA and follow up on outcomes

- Provide regular reports on achievements and sharing feedback to management

- Attend meetings with Support team to review priorities and training needs

Sales Support Executive - Qualities and Skills required:

- Prepared for some ad hoc travel between Trust Payments locations

- Dedicated and driven self-starter with professional office environment experience

- Payments experience, not essential but preferred

- Willingness to learn and engage to meet objectives

- High levels of focus and attention to detail

- Team player with strong written and verbal communication

- Experience of Zendesk and CRMs, not essential but preferred

- Good Proficiency in written and spoken English (other languages considered an asset)