Sales Support Manager (Minnesota, Maple Grove)

Working Location: Minnesota, Maple Grove

Are you looking for a company that cares about people's lives and health, including yours? At Olympus, we help make people's lives healthier, safer and more fulfilling, every day.

Let's inspire healthier lives, together.

Job Description

This position is responsible for managing a team of Sales Support Representatives and Team Leads who manage a large portion of the administrative work associated with Sales which includes assisting Field Sales & Service with all internal interactions relating to any aspects of the sale or service of Olympus products.

Job Duties

* Manage a team of Sales Support Reps and Team Leads.

* Track analyze and report on daily KPIs (orders processed pending new etc.) for individuals and for the entire team. Identify performance issues and address as needed.

* Provide proactive universal support to Sales Reps as the one point-of-contact for their Sales and Service-related needs on all back- office sales processes (entering contracts monitoring contracts for compliance entering sales quotes and orders creating capital disposable and rental contracts for compliance etc.).

* Serve as escalation for Sales Support Team Lead issues by providing guidance and/or coordinating to find a solution with internal and external customers.

* Review & approve certain revenue-impacting Sales transactions (trades RMAs credits & debits etc.).

* Partner with Marketing and other internal departments to develop new workflows and write new work instructions on how Salesforce.com and SAP will support with new product introductions and promotions.

* Liaise with Sales Manu Quality and other departments to ensure customer needs are met.

* Strategize with Sales Area & Regional Vice Presidents at the end of each quarter to proactively identify and solve potential customer issues.

* Assist with the development and training of Sales Support training programs and continuous improvement for both new hires and on- going process changes. Additionally assist with the development updating and training as it pertains to corporate policies; J-Sox QSPs etc.

* Other duties as assigned

Job Requirements

REQUIRED QUALIFICATIONS:

* Bachelors degree, Military Experience, or equivalent and Customer Service or Sales Support Supervisory experience are required.

* Minimum of five years experience in a Customer Service, Sales Support, or supervisory position in a Customer Service, Sales Support, or Sales Operations environment is required.

* Occasional overnight travel may be required; ability to independently travel as needed for training or meetings.

* Must be flexible to work all shifts which may include evenings weekends and holidays.

PREFERRED QUALIFICATIONS:

* Strong organizational/time management skills.

* Strong interpersonal skills.

* Excellent detail/problem solving skills.

* Ability to handle multiple tasks.

* Excellent verbal/written communication skills detail oriented and ability to prioritize.

* Managing Risk: Effectively balances risks and opportunities; thinks through potential positive and negative outcomes; looks for ways to mitigate risks. Moves quickly to make decisions and commit to a clear course of action; comfortable making decisions based on partial information in order to maintain momentum; shows a strong bias toward action.

* Acting as a Champion for Change: Challenges the status quo; encourages people to question existing methods practices and assumptions; supports people in their efforts to try new things and works to develop methods to monitor and improve performance of processes; utilizes specialized techniques for continuous improvement (e.g. Kaizen Six Sigma Total Quality Management).

* Managing Resources: Accurately estimates resources and time required to complete tasks and initiatives by making efficient use of all available resources.

* Coordinating Project Activities: Communicates requirements goals timelines and milestones for interdepartmental dependencies. Lets people know what they need to accomplish; identifies potential resource constraints; follows up with others to ensure they are on track to meet the goals.

We realize work isn't just a job to you.

It's a big part of your life, but not the only part. That's why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks - so you can be ready for where life can take you.

Olympus requires all new hires to be "fully vaccinated" against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus' Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus' Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.

OlympusTrue To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Minnesota (US-MN) || Maple Grove ||

Nearest Major Market: Minneapolis

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Sales Support, Six Sigma, Sales Management, Sales Operations, Marketing Manager, Sales, Management, Marketing