Sales Support Queue Team Lead

About Us

Barcodes, Inc. is North America’s leading provider of barcode, mobile computing, point-of-sale and RFID products and solutions. Launched in 1994, Barcodes, Inc. has earned its reputation as a top value-added reseller and integrator in the auto ID and data collection industry. We provide, integrate and support enterprise asset intelligence and mobility solutions. These solutions enable organizations to capture and manage data about their assets, people and transactions to improve productivity, provide an enhanced customer experience and achieve better results. We market to potential and existing customers via the industry’s leading website, barcodesinc.com.

Queue Team Lead Responsibilities:

• Build and maintain a trusted relationship with members of the sales team & sales leaders.
• Ability to execute tasks with no direction.
• Provide support to Sales Representatives using the queue- cost calculation, leveraging of promos and add-ons, process all orders, respond to sales and support requests, questions, and problems via telephone and computer
• Manage all detailed data relating to special pricing registrations, taking note of upcoming expiration dates, leveraging partner program add-ons based on new date thresholds, and working with the Sales Team on extensions and/or renewals or add on, or filing for historical archives.
• Assist in training new Sales & Sales Support members as it relates to Sales Support processes and communication
• Mentor new Sales Support hires, assist with training and onboarding, and share best practices with new team members
• Share the most current tools, methods, and processes with the Sales and Support teams to be most efficient
• Communicate opportunities and assist in driving process improvement for the Sales Support Queue
• Liaise as needed with Sales Operations to produce custom reporting to support our customers
• Handle Sales Support team escalations that arise
• Act as back up for Sales Support team members when they are OOO
• Assist in creating and maintaining documentation and SOP’s for Sales Support within our systems
• Maintain confidentiality on all sales deals (including special pricing registrations for those deals), BCI partner levels, and any strategic business plans on sensitive or high-profile deals
• Establish and maintain excellent relationships with all departments and offices
• Maintain strong relationships with all vendors, including all of our Distribution partner
• Maintain strong relationships with Sales and Sales Support counterparts across BCI Companies

Qualifications:

• 3 years of successful sales support experience at Barcodes
• 1 to 2 years in a mentorship capacity at Barcodes

Education:

• Bachelor’s degree desired