Sales Support Representative

Job Posting:

Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry's most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers' complex projects simple, successful, and sustainable.

Looking to start your sales career with one of the nation's largest and fastest-growing wholesale distribution organizations? If you want to be a part of a program where the new hires are developed to deliver their best while enjoying the culture of autonomy, recognition, and rewards for achievement, come and join our 'Sales Support Program'.

Schedule: M-F 7:00am - 4:00pm.

Pay Rate: Currently starting at $23.00/hr. & up based on experience.

The opportunity:

Ferguson is looking to hire motivated Sales Support Representatives who have the desire to build a long-term career with the organization. This position acts as main liaison between branch outside salespeople and customers. Sales Support uses quality sales techniques and customer service skills to meet and exceed customers' expectations via phone, email, or in person at the branch.

Sales Support Program Details:

Structured and robust 8-week training program through a series of 1-on-1 and on the job training opportunities including hands-on experience in the warehouse and at the counter. Learn from the ground up everything you need to be successful in this role.

Responsibilities include, but are not limited to the following:

• This position supports the residential trade customer group
• Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs
• Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse
• Presents job quotes and provides accurate pricing and inventory information to customers
• Responsible for managing the purchasing, maintenance, and delivery timelines for orders
• Uses customer relationship management (CRM) system and phone system effectively
• Works together with Sales associates to provide outstanding customer service for both existing and prospective customers

What you need to succeed?

• 0-3 years sales and/or customer service experience preferred
• A positive, energetic, and enthusiastic work ethic
• Demonstrates and utilizes quality sales techniques and customer service skills
• Excellent verbal and written communication
• Strong attention to detail, demonstrated integrity, and professionalism
• Ability to learn quickly and multi-task as well as organize and prioritize work
• The ability to thrive in an inclusive environment and always be a team player
• Experience with CRM and Microsoft Office Suite is preferred

Why Choose Ferguson?

By applying for a career with Ferguson, you have the opportunity to join our award-winning business that is recognized for the value placed on our associates at every level of the organization. Opportunity to learn and grow - We believe in promoting from within (a testimony to this is the fact that the average tenure of a Ferguson associate is 8.7 years, which is double the national average for U.S. corporate associates!)

The PERKS of working for Ferguson:

• Competitive compensation
• Hourly bonus potential
• Benefits (Medical, Dental, Vision, Disability, Life Insurance, Wellness Programs, etc.)
• 401(K) Retirement Savings Plan with company match
• Paid time off (vacation, sick, personal, holiday, and parental leave)
• Employee Assistance Programs
• Associate discounts
• Community involvement opportunities
• Opportunities for growth and advancement both professionally and financially

Pay Range:

$19.65 - $31.41

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information