Sales Support Representative

Come Work with Us! Benefits Start Day One!

Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor.

Your Opportunity: Heinrich Envelope, a division of Taylor Corporation, is adding a Sales Support Representative to their team in Golden Valley, MN to serve as the single point of contact for Sales Representatives, Account Managers, vendors and customers for a variety of customer related inquires. This person will play a pivotal role in the overall production of envelopes.

Your Shift:

• Monday to Friday from 7:30 AM – 4:30 PM
• This role will be onsite based out of our Golden Valley, MN facility

Your Responsibilities:

• Build relationships and be a dedicated point of contact and backup for designated accounts, Sales Representatives, Account Managers, and vendors

• Anticipate internal and external customers’ needs whenever possible and respond quickly and accurately

• Assist Sales in understanding details of products, pricing, and processes

• Accurately translate and communicate customer project requirements to production

• Document and maintain SOP’s as needed for accounts including processes between customer and operation center

• Receive complaints from sales and customers and document details in operating system

• Resolve product or service concerns from internal and external stakeholders by determining the root cause, selecting and explaining the best solution to solve the problem, expediting correction or credit, and following up to ensure resolution

• Calculate price and shipping charges as required

You Must Have:

• High School diploma or equivalent

• 4+ years of previous customer service or customer support experience

• Effective verbal and written communication skills and the ability effectively present information one on one and small group situations to customers, clients, and other employees of the organization in person or via phone

• Effective time management skills and the ability to manage multiple tasks and prioritize tasks

• Excellent problem solving, follow-up, and organizational skills

We Would Also Prefer:

• Technical knowledge of commercial printing and finishing

• Knowledge of commonly used concepts, practices, and procedures within the field of customer service such as estimating, order processing, order editing and outside vendor relations.

About Taylor Corporation

https://www.youtube.com/watch?v=pdXOC8HM-NM

One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.