Sales Support Representative

Career Area:
Sales
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary:
Supports day-to-day sales activities by providing information and assistance to customers and internal organizations.
What You Will Do:

• Answering inquiries and resolving problems regarding products and services via calls, email or internet chat.
• Performing contract administration support and resolving contract related issues.
• Developing new prospects, establishing customers, and finding opportunity to introduce an organization's products and services.

What Skills You Will Have:
Customer Focus:

• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.

Industry Knowledge:

• Explains how own organization compares to others in the industry.
• Describes key products and services in the industry.

Decision Making and Critical Thinking:

• Applies an assigned technique for critical thinking in a decision-making process
• Identifies, obtains, and organizes relevant data and ideas.
• Recognizes, clarifies, and prioritizes concerns.
• Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications:

• Describes non-verbal behaviors that influence the interpretation of the message.
• Speaks/writes using correct language, mechanics, and gestures.

Education Requirement:

• Bachelor's degree in finance or related area
• Intermediate - Fluent English

What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance.
Final details
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
The Caterpillar Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.
Posting Dates:
October 2, 2024 - October 9, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
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