Sales Support Representative

APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce.

APL is part of the CMA CGM Group, a leading worldwide shipping & logistics group with headquarters in Marseilles, France.

The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land.

Position Summary:

Responsible for supporting Sales activities across all APL business segments, the SSR role develops an in-depth understanding of APL business by directly handling the Embassy Household Goods segment for USEC regional customers; providing backup duties for traveling Trade and Sales personnel in North America; and through business analysis duties for APL's Trade. This position is an entry-level Sales position with robust Trade analysis duties offering an ideal entryway to further Sales and Trade roles

Essential Duties / Responsibilities:

• Embassy Household Goods
  • Regular engagement with EHHG customer base. Routinely reaching out to assigned accounts, supplemented by constant coordination with Pricing and Customer Service teams
  • Follow-up after quotation and post-bid with customer base, providing actionable intel to Pricing teams.
  • Increase Year-Over-Year bookings for assigned accounts
  • Constant review of assigned customer base, providing recommendations to Trade for Tariff and/or Service
  • Contract activities to promote EHHG segment growth
  • Data analysis of industry data showing EHHG trends outside of APL by use of Panjiva 25%
• Develop LEADS (unassigned) customers; Support APL Sales
  • Constant evaluation & support of customer base for qualifying towards greater Sales representation
  • Serve as backup for Sales & Trade reps on-vacation or traveling (including Military)
  • Manage Account Territories for APL to ensure proper care of customer base
  • Close working relationship with Trade Pricing team to assist in Bid Preparation
  • Target six accounts quarterly to develop and transfer to sales representative 15%
• Contribution analysis; Account assignment tracking & budget updates to Trade and Sales
  • Contribution analysis
  • Trade reports
  • Loser/Gainer tracking
  • Underperforming accounts
  • Full year volume, revenue, and contribution forecasting & Budget preparation 35%
• Customer Experience
  • Perform Customer Onboarding Process for newly signed contracts
  • Perform New Customer Validation Process
  • Assist in dispute and collection efforts for LEADS Territory
  • Process email communication and ensure timely response on commercial related inquiries
  • Maintain library of information to include price list, routing maps, Trade Changes, etc
  • Process Credit Applications & VID oversight for contracts
  • Partner code maintenance for Sales/Trade team 15%
• Duties and Projects as assigned

Knowledge, Skills, and Abilities Required:

• Desire to work closely with demanding customers and engage virtually or in-person
• Proven ability to use systematic approach in solving problems thru analysis and evaluation of alternative solutions
• Ability to multi-task; Experience working in a fast-paced environment; sense of urgency
• Strong communication skills, both written and spoken
• Strong organizational skills
• Detail oriented Proficient in Excel and PowerPoint
• Preferred: Familiarity with: LARA, Load Engine, and Panjiva

Education and Experience Requirements:

• Bachelor's Degree or equivalent combination of education and work experience
• Experience in Shipping Industry preferred

APL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at [email protected].