Sales Support Specialist

We’re here to empower people to experience greater control over their chronic conditions and more freedom in their daily lives. Our science-first approach and rapid yet rigorous clinical development means we seek excellence in everything we do for customers and our teammates. Inspired by our work, and the talented team members who work with us, we’re united in our collective goal to bring about improved, lasting patient outcomes. Join us in building a better future. 

The Opportunity:

Cala Health is seeking a Sales Support Specialist to join our growing team. This role will be the main point of contact for new and existing customers throughout the sales process to obtain Cala Health products and services. This position requires the candidate to be located on the West Coast due to business need.

Specific Responsibilities also include:

• Guide new and existing patients through the sales and healthcare reimbursement process
• Develop and maintain superior knowledge of company products and their use.
• Educate potential patients about benefits and features of Cala Health devices and therapy.
• Partner with field sales representatives to coordinate the sales process.
• Contact with physicians and clinicians to collect medical documentation to identify medical necessity requirements.
• Investigate patient’s insurance benefits.
• Identifies provider restrictions, co-pays, deductibles and other patients cost share responsibilities; communicate outcomes and collect payments.
• Secure documents requirements for prior authorization; seeks authorizations when warranted.
• Update and maintain database platforms for sales order processing and claim submission preparation.
• Documents all interactions and calls into the customer relationship management (CRM) system in accordance with Quality Assurance, Regulatory and HIPAA guidelines.
• Support company goals and objectives, policies and procedures, Good Manufacturing Practices, and FDA regulations.
• Additional duties as assigned.

Desired Skills and Experience:

We are looking for a dedicated and motivated collaborator to support Customer Care in a dynamic, fast-paced startup environment, exemplified by:

• Bachelor’s degree is preferred; not required.
• Minimum of 5 years’ experience in a Customer Service or related type role.
• Knowledge of managed care industry including government payers.
• Understanding of healthcare plans and benefits related to durable medical equipment.
• Proficient in aspects of reimbursement and revenue cycle management.
• Ability to work collaboratively in a team structure and responsibility delegates next steps to appropriate team members.
• Demonstrates effective problem-solving abilities, attention to detail and ability to prioritize.
• Strong written and oral communication skills.
• Proficiency in Microsoft Word and Excel.