Sales Support Specialist

Are you ready to make a REAL impact to the lives of millions of people? At Capsa Healthcare, you can do just that! Our products help provide care to patients worldwide and allow clinicians to work efficiently. As a quality ambassador, your work will assist many companies deliver meaningful healthcare products that may even help take care of your family members one day.

We are professionals who are passionate about doing work that matters. Come join us and make a difference alongside your colleagues who are proud to be Capsa team members. We are a global company with emphasis on work-life balance.

We are seeking an experienced and dynamic Sales Support Specialist to work alongside our sales team. The ideal candidate has a strong background in customer service. Want to play a critical role in driving innovation, ensuring product success, and fostering a collaborative work environment?

To view our products, visit www.capsaheatlhcare.com.

Position Location: Remote

As the Sales Support Specialist, your contributions to the team will include:

• Collaborate with and act as liaison for Sales Managers for all customer sales and support needs.
• Responsible for all customer calls/requests for quotations, order processing and troubleshooting.
• Promptly receive and resolve all incoming customer requests or concerns.
• Act as a liaison between Sales Managers, internal departments and customers on a variety of topics such as order status, product information, etc.
• Update Salesforce opportunities related to order changes, close dates, and probability levels.
• Process Demo and Seed Program orders, along with collecting customer feedback on cart trials.
• Complete Requests for Quote proposals in coordination with sales management.
• Works with a variety of internal team members to fulfill customer needs.
• Collaborate with Sales Managers to manage and update leads from trade shows, promotions, etc.

What we ask of you:

• Required: Minimum of 3 years; experience in sales support and/or inside sales
• Preferred: BS/BA degree
• Firm understanding of ERP and CRM systems; Capsa currently uses Syteline and Salesforce.com

Capsa Healthcare offers an exciting growth opportunity to those who are passionate about the industry and their career development. You will also enjoy a solid compensation and benefits package.

• Competitive salary
• Paid time off
• Paid holidays
• Medical, dental and vision insurance
• Paid parental leave
• 401(k) with company match
• Company-paid Life, AD&D and Long-term disability insurance
• Voluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury and Hospital Indemnity insurance

Capsa is an equal opportunity employer. EEO/AA Employer/Vets/Disabled