Sales Support Specialist

Company Description

ABOUT LGC: 

LGC is a leading, global life science tools company, providing critically important components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

Job Description

Job Purpose

The Sales Support Specialist position will provide direct support for a cross-functional Inside Sales Team. This is an outstanding opportunity to join a world-class organization and contribute to our ambitious goals by ensuring flawless execution of support tasks that drive sales success.

Key Responsibilities

• Interact with customers from various fields in a laboratory setting.
• Triage customers to the appropriate Sales Account Manager and assist in lead generation.
• Manage quotes and literature requests for diverse product lines.
• Assist the broader Commercial Sales team when necessary.
• Receive all technical calls and triage appropriately.
• Update and maintain CRM systems.
• Capture new product inquiries.
• Perform other duties as assigned.

Qualifications

Knowledge, Experience and Technical Skills

• Highly effective oral and written communication skills.
• 3 – 5 years of customer-facing experience.
• Understanding of sales processes and goals.
• CRM experience is a plus.
• Proficient in Microsoft Word and Excel.
• Ability to multi-task and function independently in a fast-paced environment.

Background and/or Experience

• Associate’s Degree (Bachelor’s Degree preferred).
• Five years of relevant work experience.
• CRM experience and customer interfacing highly preferred.
• Proficient in Microsoft Office.

Additional Information

Cumberland, MD, USA is where you can join LGC's sales team and make a significant impact. This opportunity offers a dynamic environment where your input plays a key role in the success of our sales initiatives and our ability to compete effectively.

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to these factors.

For more information about LGC, please visit our website www.lgcgroup.com

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