Sales Support Specialist

Company Description

RF Connect is a team of industry leaders transforming connectivity. We invest in our team, have fun, and give back to our community. We lead the way in the design, deployment, and support of high performance wireless networks and solutions. Our philosophy is simple - hire the best people, do the best work, and set the standard for the industry. Due to our growth and national expansion, we are currently seeking highly motivated, experienced, customer-oriented team members who are looking for an organization where they can make a major contribution and be an integral part of continued growth.

Job Description

As our Sales Support Specialist, you will be responsible for providing day-to-day operational support to both internal and external customers. In this role, you will partner closely with Business Development, Accounting, Leadership, Operations, and sales and service team members to drive greater efficiency with processes, reporting, tools, etc. to improve service and sales productivity.

In this role, you will report to the Farmington Hills, MI headquarters office and report directly to the EVP of Business Development.

What You'll Do:

• Build and maintain client relationships
• Support sales processes related to purchase order processing, contract management, order submittal 
• Record account related activity in appropriate internal systems 
• Maintain sales and service resources, as needed (Outlook distribution lists, SharePoint sites, contract management, pricing lists, etc.) 
• Provide sales team tracking and reporting as required via Salesforce
• Ensure data integrity and quality across key reporting systems to provide consistency of data 
• Ability to organize and consolidate information from multiple systems and reports for analysis 
• Manage daily account and customer maintenance, as required
• Proactively execute and provide guidance on sales and service requests including processing and tracking contracts, estimates and proposals.
• Collaborate with sales and service teams to continually improve processes and procedures to improve efficiency 
• Develop and maintain relationships with enabling functions (Engineering, Operations, Accounting and HR) to facilitate effective collaboration and execution of organizational objectives 
• Assist in marketing events and initiatives

Qualifications

Skills You Have:

• Minimum 1-year prior successful sales support experience, or customer service role
• Experience in one of the following Telecommunications, Networking, Wireless, Cellular, Facility industry desired
• Ability to work as a team member & independently
• Experience with MS Office Tools (Teams, PowerPoint, Word, Excel, etc.) and some NetSuite/QuickBooks/SalesForce/other CRM software
• Proven customer relationship skills
• Demonstrated interpersonal and communication skills
• Demonstrated organizational and time management skills
• High level of attention to detail
• Demonstrated ability to work unsupervised and mange time and multiple projects effectively
• Must be capable of lifting within regulatory limits

Education/Training You Have:

• High School Diploma (or equivalent) required
• Associate degree in a relevant discipline is preferred
• Any related professional certifications are not required, but are a plus

Additional Information

Job Type: Full-time
Job Location: Farmington Hills, MI, USA (or telecommute/remote)
Education Level: High School Diploma (or equivalent)
Travel: Minimal occasional travel, as needed to support the business/department

Compensation Package

• Competitive, commensurate with experience
• Health benefits
• HSA w/ company matching
• 401k w/ company matching
• PTO w/ rollover

All of your information will be kept confidential according to EEO guidelines.