Sales Support Specialist

At Echo we are committed to help our Associates grow their career. Apply today and grow with Echo!
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Position Overview
Part of the Operations department in Scottsdale, AZ, you will manage the A/R & A/P functions for a portfolio of Truck Load accounts.
General Responsibilities
ACCOUNTS RECEIVABLE

• Customer billing

• Customer Web billing
• Collections
• Case Management (credit memos, buffer day increase, credit increase, etc.)
• Upload customer paperwork (when required)
• General account maintenance (proper set up, update information, etc.)

• Account Reconciliation (short/overpaid invoices)
• Cash Application Support

ACCOUNTS PAYABLE

• TL carrier invoices in review (all reason codes)

• Case Management (short pays, voiding carrier invoices, etc.)
• Upload carrier paperwork (when required)
• Carrierinvoicereconciliation(short/unpaid invoices)
• Carrier A/P inquiries
• Support to Carrier team with A/P inquiries

• Call carriers for paperwork (unbilled & missing documents)

ADMINISTRATIVE SUPPORT

• Miscellaneous administrative duties as requested (scan, fax, resend invoices, manual invoice correction, etc.)

Requirement & Experience

• Advanced understanding of truckload and transportation industry billing practices
• Proficient in MS Word and Excel
• Collections experience preferred
• Excellent verbal and written communication skillsand strong ability for personal interaction

• High level of customer service, problem solving and analytical skills
• Effective time management and organizational skills, ability to work in a fast-paced environment
• Team player
• Strong sense of urgency and follow up skills
• Integrity and professionalism

• Initiative and willingness to learn
• Proactive, independent and detail oriented approach to work
• Take charge performer who is effective at multi-tasking

Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.