Sales Support Specialist

Position Title: Sales Support Specialist(S3)

Company Summary

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand-connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The Sales Support Specialist will play a key role in ensuring that the sales team has the opportunity to remain focused on selling by providing outstanding customer service and support. Responsibilities of the Specialist will include mapping, research, data mining & analytics, and the use of several tools in support of the sales go to market strategy. It is imperative that the Specialist works closely with the sales leaders, salespersons, and various other departments to increase sales performance and ultimately drive revenue.

Responsibilities

• Create presentation-quality maps to support the business.
• Create, update, and maintain geographic data using QGIS.
• Daily work creating information products & reports using QGIS, Microsoft Office Suite and various other tools to evaluate account modules and qualify leads.
• Assist in maintaining online mapping dashboards and databases.
• Use data mining & analytics to drive additional sales by aligning with strategic initiatives.

Expectations

• Knowledge of the telecommunications/wireless industry preferred.
• Commits to action that drives success in operational projects or other business metrics.
• Demonstrates technical ability and desire to develop skills through business application.
• Knowledge of GIS tools such as QGIS, ESRI products and Google Earth Pro.
  
  • Knowledge of GIS data formats such as: Shapefiles, Geodatabases, KML, GeoPackage, etc
• Customer service orientation with a robust problem-solving approach.
• Some Model Builder and Python experience and/or a keen interest and ability to learn quickly.
• Self-starter with a growth mindset.
• Experience with Microsoft Dynamics or other CRM systems preferred but not required.
• Strong analytical skills with the ability to comfortably use Excel.

Education/Certifications

• Bachelor's degree from an accredited higher education institution
• Preferred field(s) of study: Geography/GIS or related field

Organizational Relationship

Reports to: Manager, Sales Support

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Additional Information: Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.

#LI-SD1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)