Sales Support Specialist

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

Working collaboratively across our sales and operations teams, an exciting opportunity exists for a customer focused Sales Support superstar! Reporting to the National Sales Manager, this is a hands-on role and you’ll provide operational support to our Australia wide sales team. 

Responsibilities 

• Assist Sales Teams with creation of accounts, opportunities and various other request within Dynamics 365 CRM.

• Assist in the management of CRM account data including hierarchy, contacts, account details and account preferences.

• Conduct post ‘go-live’ check-ins with merchants and partners, providing training if required and ensuring merchants requirements are met.

• Own and manage T1 and T2 customer configuration updates off the back of outbound check-in calls, leaning on Customer Support for assistance where required.

• Conduct merchant retention on all T1 and T2 offboarding requests. 

• Work directly with Sales and Onboarding teams to ensure positive merchant experience.

• Oversee the change management in relation to T1 and T2 account resigns.

Qualifications

We’re open to different skills and backgrounds who can help us deliver on this role, though it’s important that you’ll have:

• Excellent communication skills – you’re articulate both over email and with your verbal communication 

• Exceptional attention to detail and broad administrative experience 

• Ability to work independently and manage multiple tasks efficiently. 

• Knowledge of CRM Usage preferred but not essential. 
  

Nuvei is an equal opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei comprises a wealth of talent, skill, and ambition. We believe that employees are happiest when empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

Benefits

• Flexible working arrangements, with a hybrid office and home setup.
• A dynamic, inclusive, and supportive work environment fostering collaboration, innovation, and creativity.
• Opportunities for career growth, with a focus on internal promotions and employee development.
• A global bonus plan recognizing contributions across the organization.
• Volunteering programs that allow you to make an impact in the community.
• Employee recognition and reward programs acknowledging outstanding performance.

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