Sales Support Specialist, Granite

Company Description

Are you a quick learner who is self-motivated and able to work well independently as well as on a team? Are you interested in making an immediate tangible impact?

If so, nice to meet you; we are Altisource!

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the US mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed. We partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents 15%+ market share of the $1.8tn US Originations market

We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

Job Description

• Take inbound calls, emails and chats from clients that reach out
• Track and handle the full life-cycle, from purchase to close, for customers
• Assign client leads to agents in the field and track their activity with the agents
• Determine client leads and respond appropriately by answering questions or referring the client to a specialist
• Manage various reports for the sales team, and distribute said reports to the team

Qualifications

• Experience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector
• Experienced in customer facing roles, with expertise in handling customer objections and escalations
• Experience working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)

Additional Information

Altisource is an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, appearance, religion, gender identity, sexual orientation, national origin or disability status. We encourage candidates enrolled in the National Register of Disabilities to apply for all our job postings in compliance with the stipulations of the Uruguay Act No 19691 and its decree No 73/019. 

If you are interested, kindly submit your resume in English, as the recruitment processes is managed by the US Recruitment Team.