Sales Support Specialist I

Job Title:

Sales Support Specialist I (SVSSGA-BKFL-04142022-001)

Introduction:

The Sales Support Specialist I position is an operational role responsible for providing technical, operational, and administrative support to Sales, Client Advocates and Project Managers. Additionally, this role works collaboratively across many internal cross functional teams to drive the TGCS business. The Sales Support Specialist responsibilities extend beyond supporting their TGCS peers, providing transactional, contractual and operational support directly to our Clients and Business Partners.

Responsibilities:

• Quotes creation for Customers and Business Partners
• Contracts/Order validation and activation
• Contract/Order billing and invoicing
• Inventory updates/product configurations
• Disputes resolution
• Perform other related duties as assigned

Required Skills:

• Undergraduate Degree or minimum of 2 years of sales support work or customer service experience in an office environment.
• Proficiency with Microsoft Office - advanced Excel skills required
• Oracle / SAP experience strongly recommended, not required
• Good oral and written communication skills
• Organization capability
• Personal Dedication
• Ability to have a deep understanding of customer needs and exceed customer expectations
• Must demonstrate good teaming skills
• Ability to work under pressure and prioritize workload, complex tasks and issues as required
• Self-motivated, self-confident and able to handle peaks of workload
• Attention to details
• Enthusiastic and flexible
• Problem solving/analytical skills
• Ability to multi-task and work under pressure

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation.

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customersthe retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)