Sales Support Specialist II

TP-Link is currently seeking a Sales Support Specialist II for our Chino Hills, CA location.

TP-Link is the leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products.

Spacious and modern, our new Chino Hills location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, and also contribute to their 401k funds.

Requirements

What we're looking for:

As a Sales Support Specialist II at TP-Link, you will assist the sales team with entering data into a proprietary database and processing orders in order to support the sales team, providing information internally and to customers regarding pricing, product information, shipping and orders, and researching and resolving any issues that come up.

What your future looks like:

• PO Processing/Order Processing
• Ensure delivery of excellent customer service through timely and accurate processing of orders
• Communicate and coordinate with other departments to resolve inquiries
• Building and maintain customer loyalty by providing prompt, friendly service
• Support the sales team in a variety of administrative tasks as required
• Provide support in other areas in order to support the company's success
• Generating tracking#/Packing list/Invoices
• Tracking shipments
• Refund/credit back customers
• Manage disputes and light claims
• Analyzing sales data to identify trends, patterns, and opportunities
• Providing actionable insights to the sales team and operations management based on data analysis
• Ensuring accurate and up-to-date data entry and maintenance of the customer requirements
• Streamlining sales processes and workflows to increase efficiency and reduce manual tasks
• Facilitating effective communication and collaboration between sales and other departments, such as marketing, finance, and customer support
• Serving as a point of contact for inquiries and escalations by customers

What you'll bring to the table:

• Certificate from college or technical school or at least one year of related experience or an equivalent combination of education and experience.
• Experience with EDI (Electronic Data Interchange)
• Data Entry and Typing by Touch
• Proficient in Microsoft Excel, (experience using formulas is a plus)
• Experience working with major retailers are a plus
• Ability to speak and write clearly and accurately
• Knowledge of customer service principles and practices
• Excellent organizational and multi-tasking capabilities
• The ability to apply general rules to specific problems to produce answers that make sense

Benefits

Salary: $22-28/hr and Bonus

What we're all about:

TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we're looking for people to directly influence the success of our U.S. business.

Feel a connection? Send us your resume and a cover letter telling us why you believe you're the right fit for our team. For more details and to apply for this position, visit us at www.tp-link.com - You can also email your resume directly to [email protected] - Please include Sales Support Specialist.

We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F/D/V.