Sales Support Specialist II

Role Details
Type of Support: Phone and Email support
Contract Type: Full-time
Training Schedule: Monday - Friday, 8:00 am - 5:00 pm | Weekends Off
Work Schedule: Schedule ranges between 8:00 am - 8:00 pm EST | Weekends Off
Work type and Location: Hybrid - San Pedro Sula & Tegucigalpa | You are required to go to the office on Mondays and Tuesdays during the first 60 days of employment
Start Date: September 30, 2024

About Us
We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

The Role

PartnerHero is looking for talented folks to join our Customer Support teams. This role will be responsible for engaging with employers interested, and ensuring that their employees are aware of what they’re offering. You will be expected to contact all inbound leads quickly (occasionally even closing simpler sales), work on strategic projects and other sales reps, and assist with employee onboarding. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.

What You’ll Do:

• Serving as the primary point of contact for user inquiries, providing prompt and courteous assistance via email, chat, and other communication channels.
• Respond promptly to inbound leads, effectively qualifying and spreading up their onboarding process. 
• Follow up on and activate leads from exploratory lead campaigns and partnerships.
• Calling down employees who have yet to engage with their benefit to ensure that they’re aware of the money they could claim.
• Gathering feedback from customers and sharing insights with the product development team to help improve our platform.
• Maintaining accurate records of all sales activities and customer interactions in our CRM system.

What We Expect From You:

• Passion for bringing affordable healthcare to all
• 1+ years of prospecting in a high-volume and fast-paced sales organization
• Strong work ethic and ability to manage time effectively
• Self-starter and ability to work remotely
• Your ability to quickly ramp up your understanding of the products, value proposition, and what it will take to accelerate growth is essential 
• Continuously give and receive honest, direct, productive, and respectful feedback
• Meet people where they are and apply active listening
• Excellent writing and communication skills
• Experience with Salesforce is a bonus

What You’ll Get In Return:

• Hybrid working arrangements 
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].