Sales Support Specialist (Inside Sales)

Why Badger Meter?

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world's most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

What You Will Contribute:

The Sales Support Specialist (Inside Sales) will support customers and internal stakeholders by providing any or a combination of the following services: researching and responding to customer inquiries either in person, by telephone, e-mail, fax, or other correspondence.

Open to Sacramento, CA or Milwaukee, WI.

This is a non-exempt role, and the pay range for this role is $23-26 per hour.

Job Duties:

Sales Responsibilities

• Provide pricing on products over the phone, negotiate pricing with customers within account manager's threshold.
• Discuss and educate customers on BEACON (Cellular, fixed, mobile solutions, etc.) with prospective and new customers. Move them to quoting stage prior to involving account manager.
• Understand functionality and selling points of ALL products offered.
• Keep record of annual blanket POs, follow up with customers and help them utilize entire budgets for their fiscal year.
• Monitor expiring quotes and work with account managers to ensure adequate price increases within account threshold.
• Achieve and maintain a deep technical understanding of the product line, its capabilities, and its applicability into different customer applications.

Distribution Sales Responsibilities

• Knowledge of distribution operations, utilizing branch inventory to quickly deliver product to customers.
• Work with branch manager to help maintain accurate minimum balance levels for inventory in distribution warehouses.
• Communicates with branch managers when customer's specifications change or projects end so we do not have excess inventory in warehouses for these changes.
• Work with other distribution branches to sell returned product within their territory when specifications allow.
• Navigate on hand inventory report to sell inventory that can often get "lost" in the system if not managed and monitored properly.
• Make decisions quickly to resolve issues that arise with both our customer and Badger Meter's best interest in mind.
• Understand warehouse process and help pack and ship orders for end of month/quarter if needed.
• Provide feedback to branch manager on issues and opportunities to reduce redundancy and improve accuracy internally and externally.

Customer Inquiries & Account Maintenance

• Cradle to grave approach in taking ownership of all customer inquiries.
• Main point of contact for customers, account managers & field support specialists.
• Take incoming calls from customers on issues within the accounts and provide quick solutions.
• Maintain knowledge of account specification within territory and customer base.
• Provide customer service with account specification within the territory to help expedite quotes/orders for customers accurately.
• Review and assist in updating bids to ensure correct account maintenance is listed in Salesforce.
• Work with account managers, regional managers & PMO team on special projects and strategic accounts.
• Review bids, quotes and orders to ensure accurate processing to minimize errors.
• Process orders, quotes, etc. as needed.

Qualifications:

• High School Degree required, Bachelor Degree in Business, Communication or Psychology preferred
• 3+ years of related experience (client services, retail, or like)
• Expertise in Microsoft Office Software
• Salesforce (CRM) experience preferred
• Demonstrates a sense of urgency about getting work completed on time and accurately
• Takes ownership of inquiries from start to finish
• Strong verbal and written communication skills
• Drives to provide best in class customer service to both internal and external customers
• Direct or indirect sales experience preferred
• Manufacturing or distribution knowledge and experience preferred

#LI-Hybrid

Competitive Total Rewards at Badger Meter:

• Competitive Pay
• Annual Bonus
• Eligible for Annual Pay Increases
• Comprehensive Health, Vision, and Dental Coverage
• 15 days Paid Time Off + 11 Paid Holidays
• Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
• Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
• Educational Assistance - Tuition Reimbursement up to $5,250
• Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the "EEO is the Law" poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm