Sales Team Lead (ACT)

Sales Team Lead

About Us

Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.

Primary Responsibilities:

• Identify and qualify new sales opportunities;
• Diligently maintain active engagement through CRM to stay current on leads and follow-ups to increase customer interest in the product;
• Craft a great first impression on our prospects and customers by providing them with a world-class experience and unique customer service;
• Partner with Account Executives to help fill their pipeline and develop your sales and interpersonal skills;
• Respond to and qualify incoming web and phone inquiries and help the company execute its wellness needs;
• Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in the product;
• Cold call target prospects to demonstrate product features and benefits;
• Conduct “pre-call” investigative work to increase the ability to understand the customer’s current state, competition, etc.;
• Achieve quotas of sourced qualified opportunities and closed business;
• Continuously source new business prospects through outbound and other activities;
• Collect market intelligence and competitive information;
• Minimum of 2 years experience within a contact center environment as a Team Leader;
• Responsible for managing and motivating the agents;
• Responsible for ensuring the partnership relationship between the Client and Helpware POC.