Sales Tools Administration and Optimization Analyst

Who We Are:

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere.

Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe.

And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. 

Auctane’s Values

The Customer is our mission.

Our company was built in service of our customers. Every time we answer the phone, write a line of code, hire a new team member, form a partnership, or build a new interface it is explicitly because we believe that action will improve the life of our customers.

We work with the best people.

We will only work with people who are enthusiastic about their work, respectful of diverse ideas and backgrounds, and who possess the ability to work both independently and as part of a team.

We only play offense.

We’re on a mission to reach and help every mailer, shipper and merchant on the planet. Because of this we move with urgency, take risks, and are determined to ship solutions quickly.

We expect exceptional outcomes.

We are a rapidly growing company with intent. We expect to continue to deliver market transforming solutions for our customers and challenging growth opportunities for our employees.

We are direct and authentic.

We have a genuine empathy for our employees, partners, and customers. We serve that empathy by treating everyone the way we would like to be treated - openly, ethically, and honestly. We set expectations clearly and hold ourselves accountable to what we commit.

About The Team: 

The Revenue Operations team is a strategically focused team responsible for the success and enablement of the sales team,  aligning and optimizing sales and revenue processes in order to drive revenue growth. The team ensures alignment between sales, marketing, and customer success departments by fostering collaboration and communication across these functions. They work together to define shared goals and metrics, ensuring everyone is working towards a common objective. The Revenue Operations team is responsible for global revenue training and enablement, process and automation solutions, and performance and insights.   

About The Role:

As a Sales Tools Administration and Optimization Analyst, you will play a vital role in driving sales efficiency and effectiveness through the administration, management, and optimization of various sales tools and technologies. Your primary responsibility will be to support the sales team by ensuring the smooth functioning and optimization of sales tools, enabling streamlined processes, data accuracy, and enhanced sales productivity. You will collaborate closely with cross-functional teams, including sales operations, IT, and sales management, to identify areas for improvement and implement solutions to maximize the potential of sales tools.  

Primary Objectives:

• Sales Tools Administration: 
• Manage and maintain sales tools, including CRM, sales effectiveness platforms, and other sales-related applications.
• Manage access, license capacity and utilization by tool across the various sales roles.
• Ensure data accuracy and consistency across platforms by regularly monitoring and cleansing data.
• Oversee user management, access controls, and permissions within sales tools.
• Conduct regular audits to identify and resolve data quality issues, system errors, or inconsistencies.
• Assist in the integration of new tools and technologies into the existing sales ecosystem.
• Optimization and Performance Enhancement:
• Analyze sales tool performance metrics and identify areas for improvement.
• Collaborate with sales operations to define and document sales processes and workflows.
• Develop and implement best practices to optimize sales tool utilization and effectiveness.
• Provide training and support to sales team members on sales tools and their functionalities.
• Proactively identify opportunities to automate manual processes and enhance efficiency.
• Reporting and Analytics:
• Create and maintain dashboards, reports, and analytics to monitor sales tool usage and effectiveness.
• Provide insights and recommendations based on data analysis to improve sales processes and outcomes.
• Collaborate with stakeholders to define key performance indicators (KPIs) and track sales tool-related metrics.
• Collaboration and Project Management:
• Collaborate with cross-functional teams, including sales operations, IT, and sales management, to understand business requirements and align sales tools accordingly.
• Manage projects related to sales tool implementations, upgrades, and enhancements.
• Effectively communicate project status, timelines, and issues to stakeholders.
• Vendor Management:  
• Manage the commercial relationship with sales tool vendors and service providers
• Monitor vendor performance, contract terms, and service level agreements
• Conduct periodic reviews to ensure vendor alignment with business needs
• Administer process for order form and renewal review, processing and signature.
• Tool Evaluation and Selection:
• Participate in the assessment and evaluation of various sales tool and automation systems
• Collaborate with sales leadership and cross-functional teams to determine the specific requirements, features, and functionality needed for the sales organization
• Conduct vendor evaluations and make recommendations for tool selection

What You’ll Be Doing:  

• Participate in the ongoing evaluation and selection of various sales tools and 
• Work to optimize sales user effectiveness and efficiency through the application of tools in our sales tech stack, which includes Salesforce, Salesloft, Gong, Ambition, ZoomInfo, LinkedIn sales Navigator, CaptivateIQ and Calendly.
• Support the migration of our existing sales tools from a multi-org Salesforce architecture to a single Salesforce org environment. 
• Ensure correct data capture and hygiene across our various tools
• Look for opportunities to increase seller productivity through process  / automation improvements

What We Are Looking For:                                        

• Experience in a sales at a tech company 
• Power user or administrator - level skills on tools in our tech stack.
• Strong understanding of how sales tools integrate to drive sales efficiency
• Understanding of sales processes and how they can be automated 
• Natural curiosity of how automation can solve everyday business challenges

What will Make You Stand Out:                                                    

• Technology certifications
• Prior experience in sales or sales development roles
• Experience with existing tech stack and niche sales automation tools including tools for data governance
• Demonstrated experience improving seller efficiency through automation and technology 
                                           

The Tech:                                      

• Strong experience with Salesforce.com (Sales Cloud), including sales-supporting functionality such as Sales Engagement, Territory Management, Collaborative Forecasting and Pipeline Inspection.
• Strong experience with ecosystem tools integrated with Salesforce (Gong, Salesloft, ZoomInfo, LinkedIn Sales Navigator, Ambition, 6Sense, Zendesk)
• Experience with BI tools such as Tableau and Looker.

Travel Requirements:              

• Less than 5%

Additional Position Duties: 

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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