Sales Tools & Solutions Manager

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Position Title: Sales Tools & Solutions Manager

Reports To: Director, Digital Solutions KSB North America

Position Summary:

As a crucial part of KSB North America's growth strategy implementation, the Sales Tools & Solutions Manager is responsible for overseeing the strategy, growth, and profitability of sales tools within the region of North America, driving the sales of pumps, valves, parts and service solutions. This role involves managing day-to-day operations and product development of implemented tools, ensuring seamless integration and alignment across all markets to drive success and market leadership.

This is the first-time implementation of advanced sales software, offering a unique opportunity to fundamentally shape systems, user experience, and overall value delivered. Starting with a sales software to seamlessly configure, price, and quote (CPQ) KSB standard products and parts. The Sales Solutions Manager will simplify the buying experience, speed up complex deal closures, and generate accurate quotes swiftly. Hereby, the Sales Solutions Manager enhances customer satisfaction and elevates sales performance. Help us transform our customer experience, and unlock the market potential with the power of advanced digital solutions.

Location: Richmond, VA – United States (Remote/Hybrid)

RESPONSIBILITIES

• Conceptualizes and designs the overall CPQ software for the region North America, and manages the system's ongoing operation and development.

• Creates project plans for the initial and further releases, manages timelines from ideation to launch, and budgets, ensuring projects are delivered on time and within scope.

• Works with Product Managers to incorporate products, implement pricing rules and discount controls to protect the KSB margin

• Coordinates data entry and frontend development with internal and external resources, and ensures with IT the software is optimized for performance, scalability, and IT security.

• Ensures close collaboration with the customer suite manager to secure seamless integration in the customer portal and ensures the tool experience is user-friendly, accurate, and efficient.

• Engaging with internal and external stakeholders, including senior leadership, sales teams, and customers to align and prioritize feature requests based on business objectives and customer feedback.

• Establish and monitor key performance indicators (KPIs) for the tool and overall business performance to identify areas for improvement, presenting regular reports to management on tool performance, usage metrics, and business impact.

• Conduct regular training sessions and workshops for internal teams and customers to increase awareness and utilization of the software. 

• Leverage artificial intelligence and data mining within the CPQ solution to optimize pricing strategies, provide personalized product recommendations, and enhance cross-sell and upsell opportunities, with pre-configured bundles, and guided selling by analyzing historical data and market trends.

• Integrate the tool with CRM platforms, ERP programs, and other business technology, which helps ensure integrated data flows, accuracy and eliminates redundant work within the sales process.

• Stay updated with industry best practices, market trends, competitive landscape, emerging technologies, and innovations in CPQ development and digital solutions to maintain a competitive edge.

• Following the implementation of the CPQ solution, the Sales Solutions Manager will design and implement additional sales software tools to further enhance sales processes and drive business growth.

Qualifications:

• Bachelors' degree in engineering, business engineering with strong IT affinity, or a related field. Master’s degree is a plus.

• Minimum of 5 years of proven experience in delivering technology solutions in sales, Ecommerce, sales operations or a related field.

• Knowledge of software development, including data entry, frontend development, IT security, and integration of sales software solutions with CRM and ERP systems.

• Strong project management, leadership, and organization skills (PMP or Scrum certification desired).

• Strong understanding of data correlation and data modeling, including how to build data models that are feasible and support business objectives.

• Excellent understanding of sales processes, and experience within the pump industry or similar manufacturing or industrial sectors and used sales tools and technologies.

• Strong problem-solving skills to address issues that arise during the development and implementation of technology solutions.

• Able to work on multiple priorities in a fast-paced environment.

• Excellent communication and collaboration skills to work effectively with cross-functional teams.

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.