Salesforce Administrator

SailPoint is seeking a Salesforce Administrator, who will be responsible for supporting a global RevOps case management workload alongside defined projects in the yearly roadmap. You'll be joining a highly collaborative team and playing a key role in scoping projects and leveraging your best practice ideas and recommendations. The ideal candidate will be passionate about their work, self-motivated, detail-oriented, and have excellent problem-solving abilities. They will deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and will drive towards simple solutions to complex problems.
Essential Responsibilities:

• Support a global user base by serving as a RevOps case router/owner for tickets opened by users covering a wide range of topics including access issues, enhancement requests, and bug resolution with a focus on user efficiency and solving root causes.
• Partner with global business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customizations that solve complex business problems.
• Collaborate with other Salesforce administrators and developers to resolve technical challenges and think strategically about the application of various Salesforce technologies.
• Drive and increase customer adoption and ensure satisfaction by delivering solutions that emphasize a simple and intuitive customer experience.
• Program and Project Management proficiency across multi-site locations.
• Work within Salesforce configuration changes, including (but not limited to) Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Create business requirements based on needs while striving for CRM best practices and reducing tech debit.
• Document processes, including error reports and changes to case and ticket management.

You'll Need

• BA/BS Degree, MBA preferred
• Minimum 5 years in a Salesforce Admin role configuring, deploying, and supporting an Enterprise SFDC org
• Good understanding of Release Management process
• Experience with Agile Methodology and case management
• Salesforce.com Admin certification is required, Admin, Advance Admin Certification is a plus
• Experience with SFDC.com Lightning Experience
• Strong understanding of Incident and change management processes
• Experience with Sales Intelligence, Technographics and Firmographics tools (e.g, D&B, Hoovers, ZoomInfo, Demand Tools/Data Loader, etc.) is a plus
• Project management experience

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.