Salesforce Administrator

A Salesforce Administrator works with business and technical stakeholders to solve business problems by leveraging and customizing the GreenPath instance of the Salesforce Platform. The Salesforce Administrator builds, configures, and automates Salesforce solutions to deliver business value in a timely manner. As a Salesforce Administrator, you love to improve business inefficiencies by creating automated workflows and making it easier for stakeholders to perform their jobs. Additionally, you are responsible for user management, role-and-capability definitions, and overseeing the Salesforce platform. The Salesforce Administrator also works with the project delivery teams to ensure requirements and solutions are understood and communicated to users.

MAIN RESPONSIBILITIES & DUTIES

• Serves as the primary point of contact for all Salesforce-related inquiries, support requests, and user issues.
• Customizes and configures Salesforce to meet the organization's specific needs, including creating custom objects, fields, workflows, and validation rules.
• Manages user access, roles, profiles, and security settings to ensure data integrity and appropriate levels of user access.
• Creates, maintains, and manages Salesforce integrations with other business applications used by the company (internal CMS, partner-related software, and so on)
• Collaborates with stakeholders to understand business requirements and translate them into Salesforce solutions.
• Designs and implements new Salesforce features and functionalities based on business needs.
• Create and maintain reports, dashboards, and workflows to provide actionable insights and automate business processes.
• Conduct data cleansing and deduplication activities to ensure data accuracy and integrity.
• Stay up to date with Salesforce releases, features, and best practices and evaluate their potential impact on the organization.
• Provide end-user training and support to enhance user adoption and proficiency.
• Monitor system performance and proactively identify and resolve any issues or discrepancies.
• Collaborate with internal teams and external vendors to integrate Salesforce with other systems and applications.

PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES

• Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
• Two-to-three years proven experience as a Salesforce Administrator or a similar role, with a solid understanding of Salesforce architecture and best practices.
• Salesforce Certified Administrator (ADM 201) certification is strongly preferred.
• Proficiency in Salesforce configuration, including custom objects, fields, workflows, validation rules, and security settings.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions -AND- the ability to document the requirements in a central repository.
• Familiarity with data management, data cleansing, and data quality best practices.
• Experience with Salesforce Lightning, Apex, Visualforce, and/or other Salesforce development tools is a plus.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Experience in Agile methodologies (Scrum, Kanban) is preferred.
• Tools: Salesforce, MS Azure Dev Ops, MS Visio, MS Office

QUALITIES & CHARACTERISTICS

• Ability to think and act strategically based on the information that is gathered, but still work independently and tactfully on project-specific items
• Outstanding leadership skills, including the ability to thoughtfully listen, partner with, and technically execute on the needs of the business. Be able to work holistically to prioritize items that intrinsically provide value to the business over items that are of lesser value.
• Strong analytical skills required, including a thorough understanding of how to interpret stakeholder needs and translate them into operational and project requirements.
• Strong understanding of business complexity and project interdependencies.
• Strong technical understanding of how software is created, tested, and deployed from lower to upper environments. You should have an understanding as what is meant by front-end, middle ware, back-end, database, and so on.
• Committed to driving change, continuous improvement, and bringing projects to fruition on time and within budget.

COMMUNICATION SKILLS

• Outstanding verbal communication skills, with an ability to adapt communication style to suit various audience types and sizes.
• Ability to understand GreenPath business functionality and translate it into clearly written requirements for Salesforce.
• Ability to collaborate with peers, project teams, and quality analysts to identify and communicate courses of resolutions.
• Committed to using human-centered design strategies when conducting discovery and solution ideation sessions with stakeholders.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

This position is primarily sedentary, desk-based work. On an infrequent basis, after hours/weekend work to assist with releases or project deadlines is necessary. Travel is less than 5%.