Salesforce Administrator

As a Salesforce Administrator, you will work under the direction of the VP of Staff to implement changes and enhancements to QGenda’s Salesforce platform. You will serve as a resource for all Salesforce-related questions and requests, and work closely with all departments at QGenda to ensure their Salesforce needs are met. You will complete project-based assignments within the Salesforce platform, aligning with QGenda’s Salesforce strategy.

Key Responsibilities: 

• Hold a high degree of knowledge within QGenda’s Salesforce platform
• Implement and document all changes within Salesforce with a high degree of accuracy
• Serve as a resource for all Salesforce-related questions and requests
• Enable all departments to use the Salesforce platform efficiently and effectively through training of department leaders when necessary
• Implement new features and Salesforce add-ons and communicate these changes to departments when necessary
• Manage multiple projects while delivering a high level of accuracy in a timely manner
• Deliver high quality results in a timely fashion, and escalate issues to VP of Staff as necessary to ensure a high degree of success
• Continuously align with QGenda's dynamic and evolving Salesforce strategy
• Follow and adhere to all policies, including ticket-handling practices
• Maintain a Salesforce Certified Administrator credential

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills
• Creative and analytical thinker with strong problem-solving skills
• Ability to critically evaluate information gathered from multiple sources, assess impact of new requirements on Salesforce.com and upstream and downstream applications, systems, and processes
• Ability to meet deadlines, handle and prioritize simultaneous requests
• Strong understanding of the platform functionality and best practices
• Strong data management abilities
• Project management skills and a positive attitude
• Achieve thoroughness and accuracy when accomplishing requests and assignments.

Education / Professional Certifications or Licenses Required:

• 3+ years experience as a Salesforce Administrator
• Must have Salesforce Certified Administrator (CRT101)
• Salesforce Certified Service Cloud Consultant (CRT261)
• Salesforce Certified Sales Cloud Consultant (CRT251)