Salesforce Administrator

We are looking for an experienced Salesforce Administrator to join our Revenue Operations team, to continually improve and enhance Omilia’s CRM system, gathering requirements and feedback and designing best practice solutions.

The position belongs to the Revenue Operations team and the role requires close, day-to-day collaboration with internal Salesforce stakeholders, such as Global Sales, Presales, Marketing, Customer Success, Finance, Project Management Office, and more.

You have a solid understanding, experience and a passion for Salesforce, and you are focused, detail-oriented, results-driven, with strong collaboration skills and possess the desire to keep learning.

You will be responsible for the day-to-day configuration, support, maintenance and improvement of our Salesforce platform.

• You have a strong ability to understand Business Needs, Processes and Strategy, ensuring a coherent approach. You possess a critical mind and unwavering attention to detail, but you set objectives with the bigger picture in mind, facilitating a smoother, more aligned operation throughout.

• You have deep knowledge of Salesforce’s capabilities and best practices to understand platform functionalities and interdependencies to identify potential roadblocks and opportunities within the architecture.

• In addition to being an excellent communicator, you should have strong multitasking and organizational abilities.

• You are familiar with navigating fast-paced environments and adapting to the quickly changing nature of a rapidly growing tech company, ideally an enterprise SaaS or B2B environment.

The position reports to the Revenue Operations Manager.

Key Accountabilities

• The Salesforce Administrator will be responsible for:
• Salesforce configuration changes, including (but not limited to): Flow, fields, lightning pages,
• dynamic layouts, actions, Products & Price Books, custom objects, email alerts, custom settings, record types, approval processes, dashboards and reports.
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, OWD, sharing rules, public groups.
• Ensuring the accuracy and security of data within Salesforce.
• Identify and gather requirements from users and stakeholders, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Sandbox environment management (including testing and deploying).
• Identifying opportunities with unused or underutilised platform features
• Ensuring that 3 rd party integrations align with existing systems both technically and from a Business perspective, in particular ERP, BI and Sales enablement tools.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check etc.
• Providing onboarding, training and support to Salesforce users.
• Develop and maintain technical documentation for Salesforce processes and configurations.
• Contributing to a thriving work environment that is built on accountability and trust.
• Building strong working relationships across teams.

Technical Skills

• Proven strong Salesforce knowledge. Salesforce Administrator or Advanced Admininstrator certifications a strong plus.
• 2-3 years of hands-on Salesforce administration experience.
• Trailhead Badges/Superbadges
• Gathering requirements, and proposing technical solutions, estimating development effort and establishing testing process in sandbox environments and deployment to production timeline.
• Implementing Salesforce Flow, fields, lightning pages, dynamic layouts, actions, Products &
• Price Books, custom objects, email alerts, custom settings, record types, approval processes, dashboards and reports
• Salesforce analytics, reports and dashboards
• Salesforce user management, sharing and security (roles, profiles, permissions, OWD, sharing rules)

Soft Skills

• Passion for Salesforce
• Communication, collaboration, team-working skills
• Excellent written/verbal communication skills in English
• Attention to detail
• Ability to work independently with a high sense of ownership and not being afraid of accountability
• Proven Business Understanding mindset and adaptable to the evolving needs of the business.
• Understands the bigger picture - thoughtful approach, contextualizing problems, customizing the approach for the client with a tailored playbook.
• Training and presentations skills - ability to transfer knowledge and provide assistance to users in an effective educational manner - available and responsive to questions.
• A proactive attitude to platform enhancements and a desire to implement best practice solutions
• Optimistic – glass half-full person; fun to work with; let's get it done and not focus on the negative.
• Empathetic - intuitive; critical thinking; user-driven. Humility; not "above" the day-to-day work. Being appreciative of the work of the team.
• Innate drive and enthusiasm towards continued personal/professional development
• Must be amenable to hybrid setup.

Nice to have

• Salesforce Developer / Apex knowledge and practices
• Experience with 3 rd party Salesforce integrations with systems such as Jira, ERP, BI
• tools/Tableau, backup solutions.
• Salesforce Mobile App configuration
• Degree in Business Administration, Economics, Technology, or similar field.
• Active in the Salesforce community

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.