Salesforce Administrator

Hybrid in Colorado Springs, CO or Redmond, WA only

About the Role:

As a Salesforce Administrator on our business Systems Operations team, you will be responsible for day to day oversight of Pushpay’s Salesforce.com and integrated tech stack.  Responsibilities include: configuring Salesforce.com to business requirements, providing best practice recommendations and implementing functionality for a range of internal project stakeholders. You will work closely with Operations leadership, business analysts, support administrators, internal stakeholders and the larger Business Operations team including Salesforce developers and Salesforce system administrators within a fast-growing environment to ensure core systems are built for scale and delivery of key insights.

Supervisory Responsibilities:

None

Ranked number 14 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2023; and named as one of BuiltIn Seattle’s ‘Best Places to Work’

Benefits and Compensation:

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week
• 12 paid company holidays
• 15 days PTO, to start, increases with tenure and seniority
• Paid parental and adoption leave
• Compensation Range: $73,800 - $102,300, depending on location

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What You’ll Do:

• Scaling internal systems to support multiple areas of the business such as Sales, Customer Success, or Business Insights
• Day-to-day management of Salesforce.com and related systems; systems may vary depending on the supporting department.  You will be responsible for being a primary and secondary expert on additional tooling that interacts with Salesforce. 
• Enable business velocity by troubleshooting system errors impacting prospects and customers in near-real-time.
• Partnership with project managers to drive efficiency through tooling and business process automation.  Understanding the business processes for the areas of business you support.  
• Designing and configuring Salesforce and integrated tools against business requirements.
• Testing configuration and code developed by others on your team.
• Following SDLC best practices, including design reviews, standardized deployment plans, and rollback plans.
• Prioritize daily and weekly tasks effectively; balance multiple priorities working in sprints in collaboration with a team.
• Create reporting for monitoring expected behavior, identifying exceptions, and solutioning against business requirements and processes.
• Estimating & measuring your work using Jira.
• Provide guidance and coaching to our Support Administrators.
• Willingness to raise your hand when you have questions or have additional capacity.
• Other duties as assigned.

What You’ll Bring : 

Skills

• Strong communication, problem solving and collaboration skills.
• Willingness to to pivot and adapt to an agile work environment.
• Hands on experience as a Salesforce Administrator.
• Experience with integrated Operations tooling such as: Outreach, Omni Channel, DocuSign, Drawloop, Skilljar, Zuora.
• Experience with any of the following tools is a nice to have: G Suite, Slack, Atlassian's Confluence and JIRA.

Education and Experience

• 2-4 years of Salesforce.com Administration.
• Saleforce.com Administrator Certification or equivalent related experience.
• Salesforce.com Advanced Administrator Certification (preferred).

Physical Requirements: 

While performing the duties of this role, the associate is regularly required to stand or sit, reach, bend, and move about the facility. Facility is a normal office environment with variation of temperature and lighting.

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact [email protected].

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!