Salesforce Administrator

We are seeking a talented Salesforce Administrator to join our team and play a vital role in scaling our business operations here at RTI. We are looking for a proactive individual that can help us continuously enhance and optimize our Salesforce platform and ecosystem of integrated applications to meet our business objectives and prioritize the effectiveness, efficiency, and satisfaction of our users.The ideal candidate will have a deep understanding of the Salesforce platform and should have a passion for understanding stakeholder requirements, building creative solutions, and managing the setup and health of our org. If you desire an opportunity to be a key contributor to the strategy and success of a fast growing company, this may be the ideal role for you!

Responsibilities:

This is a varied business facing role, with the following responsibilities:

• Manage all aspects of user and license management including new user setup/deactivation, profiles, roles, permissions, public groups, and sharing roles
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, validations, and other custom settings
• Develop, create, and maintain customized reports and dashboards in support of various business initiatives, data integrity, and overall system health
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on improving user experience and business efficiency
• Create and maintain documentation on processes, policies, application configuration, and training resources
• Identify, diagnose, and resolve user issues with the application and work with Salesforce support to remedy complex problems
• Drive proactive system maintenance including security reviews, health checks, release updates, and data quality audits and remediation
• Deliver new and existing Salesforce user training as needed
• Own the communication of any platform changes to end users and stakeholders
• Work with ecosystem of incremental Salesforce applications (Pardot, Experience, Slack) and other integrated business applications across various departments
• Stay up-to-date on new Salesforce features and functionality, and provide recommendations for process improvements

Requirements:

• Strong Salesforce product knowledge and at least 3+ years of Salesforce administration hands-on experience with Sales Cloud
• Certified Salesforce administrator
• Bachelor’s Degree in a technical or business related discipline
• Strong communicator, both written and verbal; reliable, responsive, and transparent communication is critical for this role
• Ability to liaise with stakeholders at all levels to design and implement scalable, best practice solutions
• Experience with change management and governance
• Fluency in both Salesforce Lightning and Classic UI environments
• Proven project leader with strong time and project management skills to meet deadlines on projects that include multiple review points and iterations
• Intense curiosity and a sincere interest in learning new technologies, platforms, and business processes
• A proactive attitude to platform enhancements and customer service

Don’t meet every single requirement? At RTI, we are dedicated to building a diverse, inclusive, and authentic workplace so if you’re excited about this role but your past experience doesn’t perfectly align with all qualifications in the job description, we encourage you to apply anyway! You may be just the right candidate for this or another one of our open roles. Learn more about RTI’s Diversity initiatives here!

Bonus Points:

• Advanced Salesforce certifications completed
• Previously implemented a CPQ system, CLM application, and/or ERP integration
• Experience with Salesforce Pardot, Experience Cloud, and/or Mobile application
• Project management experience with a proven track record of success
• Understanding of basic triggers/Apex code or Visualforce a plus
• Active in the Salesforce community

What we offer you:

• Flexible working schedule 
• Remote working + Home Office Stipend to cover the costs of working from home
• Flexible Paid Time Off + “Real Vacation Bonus,” an additional bonus for taking more than 1-week of uninterrupted vacation
• Annual bonus based on individual and company performance + other prizes and awards 
• We recognize employees for their achievements, offer great opportunities for career growth and development, and provide the tools they need to succeed

How is life at RTI: 

• We have been certified as a Great Place to Work for four consecutive years both in Spain and the US. In addition, we were listed as one of the Best Companies for Women to Advance. 
• We live and work by our core values, which emphasize excellence, teamwork, and reaching your potential. Our motto is “Enjoy the journey,” above all we must enjoy what we do and have fun at work. 
• We hold a Company Kick Off (CKO) once a year in Silicon Valley, a weeklong event to enjoy a fun week full of team building and employee recognition. All our employees are invited and flown out as everyone is critical to our success. We really are, as the saying goes, Working as One.
• We have also implemented our "Team Weeks," these happen a few times a year and all members from related teams get together in one of our office locations, either in Spain or US (California or Colorado), for a week of face-to-face meetings and conversations, training, fun activities, lunches, and shared experiences.

About RTI:

Real-Time Innovations (RTI) is the largest software framework provider for smart machines and real-world systems. Our software runs the largest power plants on the continent, connects perception to control in over 200 autonomous vehicles, drives the new generation of medical robotics, controls hyperloop and flying cars, and provides 24x7 medical intelligence to hospital patients and emergency victims. 

We commit to making your life as satisfying as your career. And, RTI’s team is unmatched; our collaborative, transparent, and creative culture truly sets us apart from the rest. At RTI, you will work in a positive, supportive, diverse environment with a team that truly cares about you. RTI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.