Salesforce Administrator

Salesforce Administrator

Electric is the industry leader in providing world-class IT technology and real-time support for small and mid-sized businesses. With over 1,000 customers and more than 45,000 employee end-users, Electric’s IT platform includes: real-time support powered by 200+ IT technicians, security, device & inventory management, network & server management, application & cloud management, employee on-boarding and off-boarding, procurement & provisioning, and data monitoring & insights. Electric is a Series D company funded by an all-star team of investors including: Bessemer Venture Partners, GGV Capital, 01 Advisors, Primary Venture Partners, Bowery Capital, Slack, Atreides Management, Vintage Investment Partners, and Greenspring Associates.

Electric is now over 600 employees and led by a seasoned executive team. Our company is a fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a growth stage technology company.

Overview 

As a Salesforce Administrator at Electric, you will assist in the ongoing development of our Salesforce organization.  The Salesforce Administrator will collaborate with stakeholders in Sales, Marketing, Customer Success and other teams across the organization to understand business requirements and resolve open issues.

What you’ll do 

• Be an autonomous problem solver. Strive for answers independently, but know when it’s time to ask for help, whom to ask, and what to ask
• Follow all testing and deployment procedures
• Create user accounts, profiles, roles, sharing rules, field security
• Develop Salesforce.com reports, analytics, and dashboards to support and monitor activity and key performance metrics
• Build permission sets, customize objects, fields/relationships, rules, triggers, processes, and flows, page layouts
• Identify, troubleshoot, and resolve complex data issues across multiple objects
• Identify opportunities for better data governance through the creation of flows, processes, and validation rules
• Collaborate with internal teams effectively, understand user experience and stakeholder perspective on operational processes and deliver clear solutions.
• Update and maintain Salesforce system documentation
• Assist in resolving user support tickets

Who you are

• Salesforce certification preferred
• 2-5 years of experience working within the Salesforce platform
• 1+ years as an admin in highly complex Salesforce org
• Experience managing multiple applications in a single org
• Experience with Jira or other project management platforms
• A documented history of successfully driving projects to completion
• Knowledge of the platform, with the ability to build formula fields, workflows, custom views, and other content of intermediate complexity within the Lightning platform
• Understanding of automation best practices including the new Lighting Flow rules including record triggered flows and scheduled flows
• Strong data management abilities
• Intermediate Excel skills (pivot tables, lookups)
• Ability to juggle multiple responsibilities, prioritize and meet deadlines
• Strong desire for continuous improvement, measuring results, and problem-solving

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.