Salesforce Administrator

Alogent is the market leader in providing solutions for deposit automation to some of the largest banks in the world. With over 20 years' experience in providing the technology, support, and expertise to overcome business challenges in premier financial institutions everywhere such as reliability, efficiency, and quality. Our partnership-based approach to working through business issues has been recognized by our clients and partners through maintaining long-term relationships as their business needs evolve. Alogent continues to forge ahead through the creation of specialized technologies and services that utilize imaging and automation to achieve proven results. Our goal is to be the premier financial technology partner to institutions everywhere.

The company is headquartered in Peachtree Corners, GA, with employees across the United States and internationally.

Job Overview:

The Salesforce Administrator will lead the ongoing development of our Salesforce Platform deployment. We are looking for a highly-motivated individual who thrives in a fast-paced work environment. We need someone who is hands-on and who is responsible for execution on day-to-day configuration, support, maintenance and improvement of our salesforce platform.

This role will work closely with subject matter experts from each department to identify, develop and deploy best practices. This role is part administrator, part technical project manager, and part solutions architect. This person must have exceptional resource management and prioritization skills with the ability to collaborate and communicate effectively with all levels of an organization.

The ideal candidate will have a proven track record of success in improving processes and adoption using the salesforce platform and possess the technical skills, knowledge, and experience required to support a rapidly changing environment.

This role reports to the SVP, Customer Success. This position will be located in our headquarters in Peachtree Corners, GA. office supporting Alogent employees in the US and abroad.

* Important Note: Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alogent.

Responsibilities:

• Supports and optimizes the Salesforce CRM environment to meet the needs of various departments. This includes but is not limited to: Improving the Sales team's opportunity & forecasting process, working with Sales Operations and Support to streamline and automate business processes within Salesforce, and modifying and improving existing processes in partnership with department SME's.
• Handles all administrative functions including user account maintenance, creating user, profiles, roles, custom objects, custom fields, page layouts, process builder, workflow rules, validation rules, reports, dashboards, and process builder
• Automates processes using Salesforce tools such as process builder, flow automation, validation rules
• End-to-end design and implementation of less complex Salesforce integrations and partners with outside developers/consultants for more complex projects
• Develops an understanding of the end users' needs and workflows. Be hands -on in helping troubleshoot any problems they might have. Enables end users to get the most out of Salesforce.
• Collaborates with internal stakeholders to ensure the design and functionality of the platform is driving efficient productivity and value across the organization
• Be creative in solving problems with out-of-the-box functionality before custom development
• Stays updated on new tools and capabilities as they become available through the Salesforce Platform in order to educate stakeholders with intent of implementing where applicable in the tool
• Thrives in a demanding environment while prioritizing multiple tasks driven by cross-functional teams
• Documents and maintains processes, policies, application configuration, training, and helps related material for users

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Requirements:

• Minimum 3+ years of experience as a Salesforce.com administrator
• com Admin (ADM201 and ADM211) certified
• Sales Cloud, Service Cloud and Communities certifications preferred
• Strong understanding of Salesforce.com best practices and functionality
• Able to utilize all of the tools available, custom objects/fields, process builders, page layouts, workflow rules, external tool integrations, and overall UX
• Hands on experience with Visual Force, APEX code and Flow preferred
• Expertise with Salesforce customer communities and lightning process builder
• Experience managing release/upgrade cycles for Salesforce
• Strong data management abilities
• Proven ability to design and implement new processes and facilitate user adoption
• Excellent communication skills and ability to communicate at all levels of the organization
• Ability to work independently and be results-driven
• Very strong work ethic and team player with a positive "do what it takes" attitude

BENEFITS:

• Competitive benefits including medical, dental, vision, life, disability, Employee Assistance Program, Flexible Spending Account, Group Accident, Critical Illness, Pet Insurance, Identity Protection Program and long-term care
• Excellent 401(k) plan with company match
• Paid time off (PTO) and Holidays
• Paid voluntary time off (VTO) day
• Wellness programs
• Monthly educational sessions for employees
• A knowledgeable, high-achieving, experienced, and fun team
• A diverse work atmosphere

Notice To Third-Party Agencies:

Alogent does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Alogent. Alogent will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person, or entity.

Alogent is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, or any other characteristic protected by federal, state or local laws.