Salesforce Administrator

• Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities, and multiple third-party apps.

• Designed, configured, and administered WEX’s global Salesforce org, leveraging core Salesforce technologies such as lightning components, Apex, Flow, custom objects, workflow rules, sharing rules, custom fields, validation rules, and VisualForce pages.

• Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting.

• Stay current with the development and release of Salesforce’s capability roadmap and how best to use new features to solve WEX business challenges.

• Work with the development team to implement new user functionality and with business partners to implement point-and-click functionality.

• Provide support to Salesforce users across WEX and act as the primary point of contact for end-user support.

• Handle ticket requests through a queue and be able to prioritize what you're working on to minimize escalations.

• Create and administer training to existing or new users/groups and provide one-to-one training to end users on an ongoing basis. 

• Implement and integrate third-party products/applications on the Salesforce platform.

• Work with Salesforce support to troubleshoot issues and maintain smooth operation and performance of the platform.

• Create new reporting capabilities and respond to ad hoc reporting requests as needed.

• Serve as a technical interface between IT, business users, and outside partners.

Experience you’ll bring

• 3+ years experience with an enterprise-scale Salesforce.com instance.

• Bachelor's degree in Computer Science, a related field, or equivalent experience.

• Working knowledge of core Salesforce capabilities and ability to translate business needs into technical solutions. 

• Analytical and problem-solving skills with strong interpersonal, written, and verbal communication and a desire to work in highly complex information technology systems.

• Ability to work in a fast-paced, rapidly changing environment, managing multiple priorities.

• Salesforce.com Administrator or Advanced Administrator Certification (preferred, not required)

• Experience with Salesforce Lightning Experience/Architecture desired

• Ability to interact with executive-level stakeholders, manage expectations, provide regular updates, and conduct steering committee meetings.