Salesforce Administrator

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!

**Please submit resumes in written English only** 

Job Overview 

The Salesforce Administrator supports our Sales, Customer Success and Customer Support teams by maintaining the overall health of our Salesforce.com environment and other tools.  This particular position requires someone who loves working with data and optimizing systems, has a keen sense of ownership and a get it done attitude. The individual who fills this role needs to be comfortable working in a fast-paced, environment.

Essential Duties & Responsibilities:

The essential functions include, but are not limited to the following:

• Serves as the subject matter expert (SME) on Salesforce.com and all Sales and Customer Success systems
• Designs the platform, processes and data structures that will influence the future of our business through Salesforce data, systems integrations, 3rd party applications and AppExchange products
• Supports ongoing updates to Salesforce.com Sales Cloud and Salesforce CPQ
• Drives overall health of company’s Salesforce.com instance and develop new business logic to support our highly dynamic sales process
• Monitor and manage exception logs for back-end system integration with SF
• Establish and implement change control and best practices for system maintenance, testing, deployment, etc.
• Document system configuration and administrative processes
• Keeps updated on Salesforce releases, features and best practices. Make recommendations to management regarding implementation as appropriate
• Develop and maintain data architecture and data governance practices to align with business requirements and best practices.
• Establish and enforce data quality standards to ensure accuracy, consistency, and reliability of data across Salesforce and integrated systems.
• Balances stakeholder needs within Salesforce.com along with business objectives by meeting with stakeholders to better understand needs and finding ways to integrate requests while helping the business meet objectives
• Identifies and resolves problems within Salesforce.com Sales Cloud, Experience Cloud, Salesforce CPQ and integrated systems
• Performs other role related duties as assigned

Requirements & Skills:

• 4+ years of Salesforce administration experience including ownership of building, scaling, and maintaining a rapidly growing salesforce instance
• Strong ability to think critically, problem-solve and analyze information to determine best business outcomes/scenarios and design technical solutions/process to support and solve business problems
• Demonstrated success working effectively both independently and within collaborative work environments and teams
• Effective systems design decision making skills and understanding their impacts on the business
• Written and verbal proficiency in English is required

Education:                         

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field or equivalent combination of education and experience
• SFDC Administration Certification; CPQ Specialist or Advanced Administration preferred

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.