Salesforce Administrator

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Salesforce Administrator

alliantgroupcareers.com

The Salesforce Administrator will provide support to the organization through the customization and configuration of the Salesforce platform. The position will manage the Salesforce.com database and reporting and provide training and support to users. Additionally, the Salesforce Administrator will provide administrative support to the sales team and coordinate related projects as assigned.

Responsibilities

• Manage Salesforce security including roles, profiles, sharing rules, workflows and groups.
• Maintain and customize Sales Cloud and Service Cloud applications.
• Build custom reports, dashboards, and workflows.
• Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues.
• Develop training materials and provide training and support to SalesForce.com end users.
• Maintain database for integrity and accuracy including cleansing and duplicate record management.
• Manage all sales related technical resources and migration of data into Salesforce.
• Integrate and manage applications associated with Salesforce
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users. Administrative Support
• Generate a variety of sales related dashboards and reports.
• Administer KPI and related reporting for the sales group.
• Coordinate activities between sales and other departments (such as marketing and training).

Additional Skills

• Detailed and analytical skill oriented.
• Must be able to manage many moving parts and details at once.
• Organizational and time management skills. Complete work within established time frames.
• Ability to prioritize and coordinate multiple projects and competing work demands. Ability to see the "big picture" while managing several small projects.
• Ability to work independently and be self-motivated.
• Ability to carry out instructions furnished in written or oral form.
• Excellent verbal and written communication skills.
• Positive interpersonal skills, including the ability to establish and maintain cooperative, courteous working relationships with others.
• Ability to problem-solve job-related issues.

Qualifications

• Bachelor's Degree in Business, Marketing, Science or related.
• Salesforce certification - earned or in progress.
• Three years experience in Salesforce administration.
• Experience in implementation, training and documentation preferred.