Salesforce Administrator

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

In this role you will be a key member of our growing Salesforce team (comprised of engineers and admins).This role is for a proactive individual that can help us continually improve and enhance our Salesforce platform gathering requirements and feedback from various business units designing scalable best practice solutions and managing the product road map. Our Salesforce user experience is a top concern and as such our Salesforce Administrators facilitate all aspects of user management including support tickets training and designing solutions with user satisfaction as a priority.

This role requires a good understanding of the Salesforce platform and a desire to continue to learn new things in Salesforce.  Our Salesforce Administrators must understand both our current setup and our business objectives to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance communicating prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be comfortable working in a team environment with stakeholders at all levels and can translate technical information into layman’s terms clearly explaining design options and their potential impact.

How you'll add value:

• User and license management including new user setup/deactivation roles profiles permissions public groups sharing rules etc.

• Salesforce configuration changes including (but not limited to): Flow assignment rules approval processes fields page layouts record types dynamic layouts apps actions custom settings mobile administration dashboards and reports.

• Sandbox environment management.

• Identify and gather requirements translating into best practice scalable solutions with a focus on user experience.

• Identify unused or underutilized platform features.

• Collaborate on R365’s Salesforce platform roadmap by working with the Salesforce team and stakeholders to define priorities.

• Own the communication of any platform changes to end users and stakeholders.

• Data management to improve R365’s Salesforce data quality implementing rules and automation as needed.

• Proactive system maintenance including Security Reviews Release Updates Health Check and Optimizer.

• User support tickets through Salesforce Cases and Slack/Jira.

• Monitor and improve user adoption.

• New user and ongoing user training.

• Technical documentation.

• Working with integrated applications including Intacct Clari Salesloft LeanData ZoomInfo Spiff Marketo Bizible Gainsight Pendo Freshdesk etc.

• Other duties as assigned.

What you'll need to be successful in this role:

• Valid Salesforce Certifications in the following: Administrator Business Analyst.

• 2+ years of Administrator experience on Salesforce & Force platforms.

• Strong interpersonal skills and ability to work with teams and stakeholders of different backgrounds and time zones in a multicultural environment.

• Designing scalable best practice solutions.

• Excellent relationship-building skills.

• Translating requirements into technical solutions.

• Experience in change management and governance.

• Training end users and key stakeholders.

• Proven ability in producing technical documentation.

• Available and responsive to questions.

• Experience implementing Salesforce configuration changes including (but not limited to): Flow assignment rules approval processes fields page layouts record types dynamic layouts apps actions custom settings mobile administration dashboards and reports.

• Experience working with Agile teams and use of tools such as Jira monday.com etc.

• Experience working in a SaaS environment preferred.

• Experience working with Apex Code and custom Apex Classes preferred.

• Experience with managed packages and AppExchange preferred.

• Experience with CPQ preferred.

• Pacific Time Zone working hours preferred.

R365 Team Member Benefits & Compensation

• This position has a salary range of $100K-$110K per year. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors including but not limited to relevant skills/experience time in the role business line and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.

• Comprehensive medical benefits 100% paid for employee

• 401k + matching

• Equity Option Grant

• Unlimited PTO + Company holidays

• Wellness initiatives

#BI-Remote

$100000 - $110000 a year

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.