Salesforce Administrator

SUMMARY: The Salesforce Project Manager’s primary responsibility will be to manage the Salesforce system projects from start to finish, ensuring that stakeholder expectations are met in a timely manner. The Project Manager will work closely with the Salesforce Architect, external developers, and internal stakeholders to ensure that the Salesforce system is capable of the essential functions for the business and enhancing the user experience within the organization.

DUTIES AND RESPONSIBILITIES:

• Collaborate throughout the department Leaders on suitable business processes new or changes that are needed to improve growth.
• Must have a great understanding of Salesforce Administration duties! ServiceMax and FinancialForce experience would be a plus! or other integrated applications experience as well.
• Own & Support Salesforce projects including documentation of business requirements, solution, technical design, test plans, and coordination with our internal sponsors.
• Work hands-on with the technology teams on solutions designs and life cycle development for each project.
• Basic understanding of Lightning components and advanced functionality.
• Assist with the development documents and training materials and assist users through the training on new functionality or current business processes & functions.
• Use Salesforce best practices while solving technical problems.
• Determine scalable solutions with your team and help coordinate development. QA and deployment into Production.
• Clear collaborative communication with the Users; Timely escalate critical issues and communicate with the business timeline for resolutions.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• 5+ years proven work experience as a Senior Salesforce Administrator.
• Current Salesforce administrator or Salesforce advanced administrator certifications.
• Proficient in Sales Cloud, Service Cloud with “Lightning experience”.
• Demonstrated proficiency with Salesforce objects, fields, page layouts, workflows, process builder, flows, validation rules, permissions, roles, reports, dashboards, and logical formulas.
• Ability to assess the impact of new requirements on CRM and all upstream and downstream applications, systems and processes.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Experience with data analysis and report creation.
• Extensive experience in the administration & maintenance of Salesforce systems.
• Exceptional ability to create and maintain Salesforce databases.
• Strong project management skills.
• Strong interpersonal and communication skills.
• Solid analytical capabilities – data driven decision making with strong results orientation.
• Demonstrated ability to work directly with customers, teams and external consultants. This role requires the individual to be forward thinking, detail oriented, and have strong problem solving and analytical skills.
• Bachelor's Degree (BA) from four-year college or university in Computer Science or related technical discipline preferred.
• Other skills required:

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  

  PHYSICAL DEMANDS AND WORK ENVIRONMENT: Select which physical movements are required on the job and how much exposure to the following environmental conditions does this job require. None (delete from list) Occasionally (less than 1/3 of the job) Frequently (1/3 to 2/3 of the job) Continually (more than 2/3 of the job)