Salesforce Administrator – GTM Systems

Right Networks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning around-the-clock US-based support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms and technology companies. More than 10,000 accounting firms and 60,000 SMBs count on us to run their business every day.

We have a great team, we’re growing fast, and have a winning culture based on innovation, teamwork, and mutual respect.

Job Overview

The Salesforce Administrator is a key member of the Business Systems team, responsible for supporting the Right Networks Salesforce environment and specifically Pardot and Sales Cloud. The Salesforce Administrator is responsible for developing and implementing technology solutions based on business requirements and value. The Salesforce Administrator is also responsible for everything from helping users create reports to optimizing system performance.

This is a remote work position.

Responsibilities

• Working primarily at the direction of our Business Systems Analysts, understand priorities and turn business requirements into technical solutions.
• Assist in continuous process improvement and customization of the platform.
• According to requirements, configure roles, profiles, page layouts, record types, pick lists, custom objects, flows, etc. using SDLC best practices to support business functions.
• Assesses and resolves issues or escalates to the appropriate team members.
• Gathers initial root cause information and documents corrective actions to be taken.
• Contributes to work sizing, scoping activities, and release planning.
• Identifies and documents deficiencies and resolutions/workarounds for known issues.
• Contributes to improvement of our business systems by providing constructive feedback and innovative ideas on processes, documentation, and functionality.
• Stay updated on the platform's new tools, capabilities, and updates.
• Complete regular internal system audits, prepare for system upgrades, and deprecate system capabilities that become obsolete and business needs evolve.
• Other duties as assigned such as special projects.

Requirements

• Associate or bachelor’s degree in a Business or IT related field.
• 3-5 years of experience with Salesforce.com (Pardot and Sales Cloud).
• Salesforce Administrator certification or equivalent experience required.
• A passion for delivering cutting edge Salesforce solutions.
• Experience implementing Salesforce configuration changes including (but not limited to): Flows, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.
• Strong customer service skills, written and interpersonal communication skills, relationship building and collaboration skills in a cross-functional team environment.
• Experience working with and managing stakeholders.
• Strong analytical and problem-solving skills.
• Ability to operate with limited supervision and overcome obstacles.
• Experience with SDLC best practices, Agile methodology and JIRA a plus.
• Experience with other SaaS applications a plus (Pardot, D&B, Docusign).

Benefits

To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer a generous PTO bank, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing volunteer paid time off. We are proud to be an Equal Opportunity Employer!

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.