Salesforce Administrator (Hybrid)

Position Title: Salesforce Administrator

Work Style: Hybrid

Reports To (Title): Director of Corporate Strategy

Department: Enterprise Planning

FLSA Status: Exempt

Purpose: The Salesforce Administrator is responsible for the configuration, maintenance, and integration of the Financial Service Cloud platform and will serve as the point of contact for Salesforce issue management and reporting needs for the Company.

Scope and Direction:

Area of Responsibility: Enterprise Planning

Degree of Supervision Received (Minimal, Moderate or Extensive): Minimal

• From (Title): Director of Corporate Strategy

Degree of Supervision Given (None, Minimal, Moderate or Extensive): None

Essential Functions: The major duties of the job that constitute the fundamental tasks and or responsibilities of the position. Employees must be able to perform the essential functions of the position with or without reasonable accommodations.

1. Proactively seeks out, identifies, and implements system changes to support business needs, usability, data collection and process simplification.

2. Maintains system security and integrity regarding all user information. This includes updates, adding or removing licenses, reassigning profile information, designing, creating, and maintaining roles and hierarchies, and monitoring usage and storage.

3. Identifies, diagnoses, and resolves problems within the Salesforce environment.

4. Coordinates the evolution, scope, and completion of new development or process and workflow changes.

5. Maintains, enhances, and creates workflows, functions, and configurations within the Salesforce environment.

6. Ensures integration and data exchange between Salesforce and external services, providers, or platforms.

7. Builds, customizes, and supports reports or dashboards within Salesforce.

8. Organizes, tests, and approves system changes prior to deployment.

9. Assesses the impact of new requirements on Salesforce.com and all interconnected upstream and downstream applications, systems, and processes.

10. Trains users on new and existing features within Salesforce.

11. Demonstrates the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

12. This job description is not exhaustive. The Salesforce Administrator may be required to perform other duties as assigned.

Job-Related Qualifications:

Education and Prior Experience:

Required: - Bachelor's Degree in Business, Analytics, Information Systems, or related field

- 2+ Years Type: Salesforce.com Experience

-OR-

Required: - Associate Degree

- 3+ Years Type: Salesforce.com Experience

Licenses or Accreditation:

Required: Salesforce.com Certifications, Salesforce Certified Administrator or Salesforce Certified Advanced Administrator.

Preferred: Salesforce.com Admin certification(s)

Competencies: Competencies are the measurable or observable knowledge, skills, abilities and behaviors critical to performing the essential functions of the position.

1. Excellent verbal and written communication skills

2. Strong analytical and problem-solving skills

Physical Requirements:

1. Able to regularly sit for prolonged periods of time

2. Able to Travel:

• occasionally

3. Extensive computer usage is required

Five Star Bank and affiliate companies are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Five Star Bank and affiliate companies are committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at (585) 786-4344, or (585) 786-1417 or 585-498-7565.

Note: At a later stage in the application process, applicants may be required to provide information about their criminal conviction history, if any, and to authorize the procurement of a consumer report that will contain, among other things, information about criminal conviction history. Except as required by applicable law, past criminal convictions will not automatically disqualify an applicant from employment, and Five Star Bank will only consider such history in accordance with applicable law. Please be advised, however, that federal law prohibits Five Star Bank from employing "any person who has been convicted of any criminal offense involving dishonesty or a breach of trust or money laundering, or has agreed to enter into a pretrial diversion or similar program in connection with a prosecution for such offense" unless the FDIC has provided prior written consent.