Salesforce Administrator Intern

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

As an IT Salesforce Administrator Intern, you will support the day-to-day operational activities of the Salesforce helpdesk and solve business problems by customizing the Salesforce platform. In this role, you will assist Admins in building, configuring, and automating technology solutions to deliver business value. Other responsibilities will include working on initiatives and projects to help grow/improve the organization's Salesforce environment. A Salesforce Admin best understands how to make the platform work for their companies' goals and enables users to get the most out of Salesforce Technology.

You will develop an understanding of Salesforce organizational relationships, including user validation and user management. You will use your analytical, problem solving, integration and sometimes even coding and scripting skills to design and implement systems and cloud solutions that streamline our business processes. You will develop an understanding of data management - in addition to managing the users in our Salesforce team, you will also need to manage all the data stored on the platform. Most importantly, you will develop an ability to translate ideas into processes. Knowledge of how business processes work is a highly advantageous Salesforce skill for potential Salesforce admins. We believe in simplicity, scalability, and automation - work more intelligently versus harder. Experience the future of IT in action and become a Cloud Administrator at nCino!

This role is required to be onsite in our Wilmington, NC office.

Responsibilities• Assist in the overall day to day operations of managing cloud systems and applications including monitoring, troubleshooting, incident resolution, problem management, configuration, and change• Provide excellent and efficient customer support and diagnose, troubleshoot, and resolve common Salesforce user issues• Solid understanding of IT systems and software with a consistent knowledge of evolving and emerging technologies• Documentation, organization, and maintenance of how to's, processes, procedures, and results • Understand how to control access to data and features based on user roles and organizational requirements and manage user access appropriately using profiles, roles, and permission sets.• Collaboration with the Team, Developers, Management, and Executives to ensure most efficient business processes and produce effective results.• Manipulate, manage, and update of data in both Salesforce and Excel• Creation and deployment of change sets• Attend meetings, company functions and networking events• Collaborate and commit to work as a team• Assist the IT director with project work to grow the cloud infrastructure of the organization. • Ensure data integrity, cloud performance, cloud security standards, and policies are met• Frequent importing and exporting of Salesforce data using Salesforce inspector• Provide SLACK support to 1500+ global teams and users• Be a great intern-carry your load, help out, be flexible, and adapt easily

Requirements• Solid analytical and creative problem-solving skills• Must possess effective time management skills and the ability to multi-task• Passionate about problem solving, technology, and innovative product development• Ability to collaborate with others in a professional and respectful manner• Excellent verbal and written communication skills for technical and non-technical audiences• Ability to adapt to a fast-paced working environment and adjust to changing conditions or priorities

Desired: • Currently enrolled in at a college or university• Salesforce.com experience• Microsoft Office/Excel experience

What You Will Learn• How to problem solve quickly• Interns will receive company training, onboarding and professional development training to help transition into the workplace• Interns will also engage in team building activities and awesome socials specifically designed for the interns• How to manage multiple projects and deadlines• How different parts of the department function collaboratively to achieve goals• The nCino culture, product and business model

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.