Salesforce Administrator/Project Manager

Position:
Salesforce Administrator/Project Manager
Job Description:
As a Salesforce Administrator/Project Manager, you will assist in the defining of the CRM's vision and roadmap, and ensure Salesforce CRM projects are evaluated, prioritized, and are delivered on time. This individual leads SFDC project meetings and well as operates as a liaison with organizational stakeholders. Responsibilities also include working with management to develop and implement strategies focusing on adoption and change management and continuously evaluating and implementing new features, reports, and dashboards to help facilitate customer engagement. This role of Salesforce Administrator/Project Manager is instrumental in capturing the developing requirements from the business and implementing and maintaining the Salesforce configuration, schema, custom objects, and workflows within Salesforce lightning platform.
What You'll Be Doing:

• Managing and optimizing the product backlog to maximize the value of the product.
• Defining business and functional requirements
• Developing business process
• Propose designs & development and maintenance of processes and tools to support internal & external customer service levels and operational KPIs are met.
• Provides technical support on set up & Implementation of new customer and services engagements.
• Provides timely communication and escalation issues and works resolutions.
• Support implementation and drive documentation and reporting of key metrics and results

What We Are Looking For:

• Must be self-sufficient and able to manage complex Salesforce tasks/projects without any assistance.
• Must be experienced with working with Salesforce developers, architects, integration specialists and data analysts on complex and large-scale projects.
• Must be able to work on and manage smaller tasks and multiple asks from business users that come in as daily cases.
• Must be able to handle all technical support inquiries for Salesforce platform products not limited to Sales/Service Cloud, but also adjacent Salesforce tools such as Outlook Add-ins, SalesLoft, and integrated systems such as Power BI and other Arrow Salesforce Orgs via SF-to-SF Connectors
• Expected to develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, user/stakeholder requirements and company goals.
• Manage daily support and maintenance of internal Salesforce instance and conduct long-term improvement operations to ensure compatibility with evolving product roadmap requirements.
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow.
• Proficiency with all automation functionality within the SFDC platform include Process Builder(PB), Flows and the transitioning from PB to Flows
• Must have excellent configuration and administration experience with SFDC development, including Apex Triggers, Visualforce pages, as a plus
• Must be extremely proficient in SFDC data modeling for reports and dashboards.
• Function as a SFDC PO (Product Owner) and communicate with other Scrum Team POs and project managers, users, and other developers to design cohesive epic and user story strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
• Maintain a flexible and proactive work environment to facilitate a quick response to changing user story and epic requirements and user/stakeholder objectives and innovate ways to meet product roadmap and business strategic goals successfully.
• Interact directly with partners, managers, and users as necessary to analyze user story objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instance (includes being proficient in detailed user story requirements gathering, documentation/write-ups, acceptance criteria, goals, and assumptions).
• Able to perform UAT testing with User Groups, document use cases for testing and perform org fixes during testing sessions.
• Acts as a resource for colleagues with less experience

The Skills That Will Help You Succeed Even More:

• Salesforce ADM-201 Certification + Experience
• Salesforce Business Analyst Certification + Experience
• Salesforce Service Cloud Certification + Experience
• Salesforce Experience Cloud Certification + Experience
• JIRA knowledge and Experience
• Experience with Scrum Agile
• Experience with integration of Marketing data and systems like Eloqua, ZoomInfo, LinkedIn Sales Navigator

What's In It for You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off
• Tuition Reimbursement
• Growth Opportunities
• And more!

#LI-CB1
Annual Hiring Range/Hourly Rate:
$81,100.00 - $125,070.00
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:
US-CO-Colorado (Remote Employees)
Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company's request and sole discretion.
Time Type:
Full time
Job Category:
Business Support
EEO Statement:
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)