Salesforce BA

Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.

We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS

• FY22 REVENUE 10.4 BN USD

• WE'RE PRESENT IN 66 COUNTRIES

• OVER 1,400 ACTIVE GLOBAL CLIENTS

Role

Sr. Salesforce Business Analyst

Key Skills

Sales and Service Cloud

Location

Remote. USA

Experience

• 6-8 years of salesforce experience with Salesforce
• Salesforce Actice Certification Preferred
• Has past expeirnece working on Sales and Service cloud
• Past Banking expeirnece preferred .

Role Description

• Working under the direction of a senior Customer Success Console product manager to support all capabilities & features that are targeted for development .
• Assist in the creation of new Salesforce.com platform capabilities that will enable internal Customer Success experts to support the Customer's through their product & solution adoption journey.
• Perform analyst role on our agile development team, partnering closely with other CX Customer Success experts and end-users to document the required system features and user stories in Aha! and Rally tools.
• Documenting the business requirements & impacted / associated Customer Success processes.
• Defining, managing and tracking system features & users stories in the Rally application and working with business and IT stakeholders to groom and refine.
• Accountable for driving engagement with system end-users; capturing console feedback
• Working under the direction of a senior Customer Success Console product manager to support all capabilities & features that are targeted for development .
• Documenting the business requirements & impacted / associated Customer Success processes.
• Defining, managing and tracking system features & users stories in the Rally application and working with business and IT stakeholders to groom and refine.
• Accountable for driving engagement with system end-users; capturing console feedback
• Work directly with IT and Data & Analytics teams deliver the technical projects and console capabilities within an agile, monthly/bi-monthly release cycle.
• Support the product manager with analysis projects, creating test scripts, conduct BAT testing
• Not eligible for Visa sponsorship
• Only for USA location

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

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