Salesforce Business Analyst

Ansys is the global leader in engineering simulation. We empower the world's most innovative companies to deliver transformational products to their customers. By offering the best and broadest portfolio of engineering simulation software solutions, we help our customers solve the most complex design challenges and engineer products limited only by imagination. Whether you are a software developer, product engineer, sales team member, or part of our corporate team, at Ansys we know that by embracing what makes us each unique, we become collectively better.

The Salesforce Business Analyst is a subject matter expert that collaborates with Product Owners, business SMEs and development teams to leverage the Salesforce platform to support multiple business lines. Functioning as a business analyst and administrator, this role will be responsible for translating business requirements to provide recommendations, best practices and deliver solutions that provide actionable insights.

RESPONSIBILITIES

• Critically evaluate information gathered from multiple sources, reconciles inconsistency, and breaks down high-level information into details
• Effectively act as the liaison between our end-users and CRM development teams, partner with CRM development team to evaluate click vs. code options, serve as first line of QA testing for all development and integration work performed by CRM development team
• Work in an agile environment, utilizing Epics, Features and User Story method to scope out requirements with the Scrum team
• Work closely with Operations teams within Marketing, Sales and Customer Service to drive consistency of global processes
• Prepare documentation on expected benefits, use cases, current/proposed process, workflows, data flows, process re-engineering studies, guides and organization structures in moderate to highly complex environments
• Document and maintain process, policies, application configuration, and training material

MINIMUM QUALIFICATIONS

• Minimum 3 years of Business Analyst experience
• Minimum 1 year of Salesforce project experience in one or more of the following clouds: Sales, Service, Partner Community, Customer Community
• Ability to demonstrate strong attention to detail while maintaining a queue of multiple projects across discovery, development, and deployment phases of the SDLC
• Ability to take on a variety of functional roles including business analyst, QA tester and training as needed to ensure product success
• Strong writing skills with the ability to create business deliverables -- including user stories and acceptance criteria, with minimal direction and support from a team lead or project manager

PREFERRED QUALIFICATIONS

• Salesforce Administrator (201) certification
• Experience using agile methodologies; managing backlog, grooming stories and preparing new release communications
• Experience with application lifecycle managements tools (TFS, Jira, etc.)
• Proficiency using Microsoft Visio or LucidChart
• Ability to learn and adopt new technologies as well as staying current on existing ones, pursuing experience and certifications in leading edge or primary technology areas
• Outstanding communication skills, both written and verbal

ALIGNING YOUR VALUES TO OUR SOLUTIONS

At Ansys, our diverse, collaborative teams give us the strength and insight to solve the world's most challenging engineering problems. Our ONE Ansys culture has at its core:

• Customer Focus
• Results and Accountability
• Innovation
• Transparency and Integrity
• Mastery
• Inclusiveness
• Sense of Urgency
• Collaboration and Teamwork

ENGINEERING YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head-on. At Ansys, it's about the learning, the discovery and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy and ethics.

At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at lower cost. As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.

Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following awards: Bay Area Best Places to Work, a Pillar World Awards Gold Winner, Fast Company Best Places to Work for Innovators, a Gold Stevie Award for Great Employers, the FORTUNE Future 50, a DCA Silver Winner, an R&D100 Finalist, a 20% by 2020 Women on Boards winner, a 2020 Pittsburgh Tech 50 - finalist, and America's Most Responsible Companies.

For more information, please visit us at www.ansys.com

We are committed to creating a culture of inclusion and belonging where everyone thrives as ONE Ansys team.

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

Nearest Major Market: Hanover