Salesforce Business Analyst

Trustpilot is seeking a highly skilled and experienced Salesforce Business Analyst to join our dynamic and fast-paced team. In this role, you will play a crucial part in driving our Salesforce platform to its full potential, ensuring optimal performance, efficiency, and alignment with our business goals. As a trusted advisor to our cross-functional teams, you will lead the analysis, design, and implementation of Salesforce solutions, focusing on process optimization, data integrity, and customer-centric outcomes.

What you'll be doing:

• Salesforce Product Management:
• Collaborate with stakeholders to define and prioritize the Salesforce product roadmap.
• Act as the subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement.
• Manage the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment.
  
• Agile Business Analysis:
• Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing ops and tech initiatives.
• Translate business requirements into clear and actionable user stories, epics, and acceptance criteria.
• Collaborate closely with development teams to ensure successful implementation and delivery of projects.
  
• Cross-Functional Collaboration:
• Foster strong relationships with key stakeholders, including sales, marketing, customer success, and IT teams.
• Facilitate workshops and meetings to gather requirements, elicit feedback, and ensure alignment across teams.
• Serve as a liaison between business users and technical teams, ensuring effective communication and understanding.
  
• Data Integrity and Reporting:
• Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency.
• Design and deliver insightful reports and dashboards to provide stakeholders with actionable insights.
• Continuously monitor data quality and provide recommendations for improvement.

Who you are:

• Completed or studying a Business Analyst qualification (e.g. IIBA or BCS). 
• Minimum of 5 years of experience as a Business Analyst, Product Manager, or similar role.
• Proven track record of successfully managing Salesforce projects, including customization and configuration.
• Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments.
• Agile Certification desired.
• Exceptional knowledge of JIRA ticketing methodologies and processes
• Exceptional analytical and problem-solving skills, with the ability to translate complex requirements into user-friendly solutions.
• Excellent communication and collaboration skills, with the ability to engage and influence stakeholders at all levels.
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable.
• Familiarity with software development life cycle (SDLC) and experience working with development teams.
• Experience in the SaaS industry and knowledge of customer review platforms are a plus.

What's in it for you?

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of continuous employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Pension and life insurance Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-LP1