Salesforce Business Analyst

Overview

Silotech Group provides Advanced Cyber Solutions, Intelligence Solutions, Enterprise/Cloud IT Services and Products, and Managed IT/Security Services to Federal, State, and Commercial clients. We provide Federal Government and Commercial clients with customized, agile technical solutions focused on data, enterprise platforms, service engagement, and customer workforce development through trust-driven and collaborative relationships. Our vision is to help customers achieve their most challenging goals by unifying innovation, integrity, and exemplary services and products.

This position supports the Silotech Group Salesforce practice to meet the needs of both internal and external customers. This role may have you work on current existing internal and external projects, and future projects as awarded.

Location

Remote

Clearance Requirements

• Secret Clearance or the ability to obtain one is required.

Essential Role and Responsibilities

As the Salesforce Business Analyst, you will identify business needs, help create customized technology solutions, and interact with our technical team of Salesforce experts and our clients to maintain an inclusive and efficient environment. The Salesforce Business Analyst is responsible for creating and refining business and systems requirements to address business opportunities and formulating documentation to support the development and implementation of the technical solution.

Qualifications

Education

• Bachelor's Degree in Computer Information Systems, Business, or a related field is desired.

Experience

• 3-5 years' experience working within the Salesforce platform in a Business Analyst role.
• 1+ years of hands-on Salesforce experience
• 3+ years of supporting experience of enterprise systems
• Experience with Tableau CRM
• Experience in the Salesforce platform to recommend solutions effectively.
• Effective at requirements gathering, solution design, configuration, implementation and management of client expectations and business processes
• A customer advocate with excellent listening skills to fully understand customer requirements, pain points and ability to create technical documentation.
• Proven presentation and communication skills with client executives
• Strong analytical skills and the ability to meet tight deadlines
• Ability to think critically and analytically while working in a fast-paced environment
• A thorough understanding of B2B marketing/sales pipeline practices and KPIs
• Ability to work on multiple projects gathering requirements and prioritizing needs.
• Ability to work with the project manager or product owner and act as the Salesforce SME to help complete user stories, document journey maps or any other technical documentation needed.
• Interface with clients to help drive requirement meetings

Certification

Must have relevant Salesforce certification such as:

• Salesforce Administrator
• Sales Cloud Consultant
• Community Cloud
• Marketing Cloud Consultant
• Platform App Builder

Additional Information

Silotech Group provides an extensive benefits package including:

• Matching 401(k)
• Health, Dental, Vision, and Life Insurance
• Health Savings Account (HSA)/Flexible Spending Account (FSA)
• Short-Term and Long-Term Disability
• Education Assistance
• Paid Holidays and Paid Time Off

*This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.